topic Re: Can not ativate in Get Support

Can not ativate

stranded_sailor — Wed, 23 Aug 2023 16:40:21 GMT

So i am not using an android device or iPhone. I have a Microsoft surface with lte and it will not allow me to sign in to my account. I got in and signed everything up and paid, system took my money but now I can't get in. Chat is no help as it keeps sending me in circles. Guessing I just wasted 50 bucks

Re: Can not ativate

Handy1 — Wed, 23 Aug 2023 16:41:35 GMT

@stranded_sailor Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not ativate

hycm53 — Wed, 23 Aug 2023 19:09:12 GMT

@stranded_sailor wrote:
So i am not using an android device or iPhone. I have a Microsoft surface with lte and it will not allow me to sign in to my account. I got in and signed everything up and paid, system took my money but now I can't get in. Chat is no help as it keeps sending me in circles. Guessing I just wasted 50 bucks

I think you may need MS Mobile plans app to connect to PM website.

"If your PC has an eSIM, you might be able to add your device to your current mobile account by using the Mobile Plans app in Windows 11. The app connects you to your mobile operator’s website, so you can get a data plan for your device and connect to their cellular network"

"If your PC doesn’t already have the Mobile Plans app installed, you can download it from the Microsoft Store."

https://apps.microsoft.com/store/detail/mobile-plans/9NBLGGH5PNB1?hl=en-ca&gl=ca&rtc=1

https://support.microsoft.com/en-us/windows/add-your-windows-pc-to-your-mobile-account-to-get-online-31a6ab0f-f751-369c-5b48-a5a4df0edf8c

Re: Can not ativate

hTideGnow — Wed, 23 Aug 2023 19:11:19 GMT

HI @stranded_sailor

using Surface would not make a difference.

did you try using different browser? Microsoft Edge or Google Chrome, they should let you login

What error message you got?

Re: Can not ativate

dust2dust — Wed, 23 Aug 2023 19:15:24 GMT

Have you been a customer already and are just wanting to use the Surface? Which exact version of Surface? If you have just signed up so far on the web site then now you need to finish in the app. The app is only for Androids and iphones.

Re: Can not ativate

stranded_sailor — Wed, 23 Aug 2023 19:27:42 GMT

I have got the esim to load. It is showing installed but no service. The rep I'm chatting to is trying to tell me this device is not a cell device and won't work and a pc guy I spoke to said it will work fine that it is an imei problem. I actuall just got a txt from telus but still no service. Telling me now to enter an apn. Any suggestion greatly appreciated

Re: Can not ativate

hTideGnow — Wed, 23 Aug 2023 19:30:53 GMT

HI @stranded_sailor so, you are trying to use the eSIM on the Surface, is there a physical sim slot? Not sure if a physical sim would work. If there is a phsyical sim slot, maybe you can test with a sim from your cell or from friends

Re: Can not ativate

stranded_sailor — Wed, 23 Aug 2023 19:36:21 GMT

New customer. Surface go 2 lte. Windows 11 so can not get app. Esim has installed, has its own scanner for esim apparently. No service, asking for apn

Re: Can not ativate

stranded_sailor — Wed, 23 Aug 2023 19:39:37 GMT

Has a physical slot. I used another Sim in it and it picked up but needed the imei changed to match(was told this buy a pc repair guy that is familiar with surface) to get service.

Re: Can not ativate

hTideGnow — Wed, 23 Aug 2023 19:42:53 GMT

@stranded_sailor wrote:
Has a physical slot. I used another Sim in it and it picked up but needed the imei changed to match(was

HI@stranded_sailor

IMEI change? IMEI cannot be changed. If it needs to change to connect, it is blacklisted

did you ask the PC repair if they need to do with eSIM?

If physical slot works, maybe change your PM account back to physical sim

Re: Can not ativate

dust2dust — Wed, 23 Aug 2023 19:46:00 GMT

I'm puzzled. What I can find says it's sim card. Not esim.
You still need to complete the sign up in the app. Do you have an Android or iphone that you can use?
Are you able to find the screen for APN?

APN Settings:
Name: whatever you want
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18 - alternative: mmscproxy.mobility.ca
MMS port: 80 - alternative with above: 8799
APN type: default,mms,dun
APN enable/disable: APN enabled - probably on anyway and greyed out
MVNO type: GID
MVNO value: 4D4F - alternative: 4D

Re: Can not ativate

stranded_sailor — Wed, 23 Aug 2023 19:46:28 GMT

Meaning the imei from my device needs to be manually loaded to Sim properties

Re: Can not ativate

hTideGnow — Wed, 23 Aug 2023 19:47:32 GMT

@stranded_sailor wrote:
Meaning the imei from my device needs to be manually loaded to Sim properties

HI @stranded_sailor then maybe you need to do the same with eSIM, eSIM has an IMEI too, a different one from physical sim

Re: Can not ativate

dust2dust — Wed, 23 Aug 2023 19:52:53 GMT

I've never heard of doing anything with the imei. You can't write data to the sim yourself other than contacts and texts.
Finish the set up. Use another device to log in to the account when that is done so that you can make sure it all works.

Re: Can not ativate

stranded_sailor — Wed, 23 Aug 2023 19:56:28 GMT

so i found a place for some of these setting. new development, tried to log into acc and it wanted to send the verify code to the number attached to this esim rather than my email as was set originally, i didnt figure it would come but it did, took almost ten minutes though and the page is timed out to input code. how is it that the provider can send this code but can not give me service?

Re: Can not ativate

hycm53 — Wed, 23 Aug 2023 19:58:58 GMT

@stranded_sailor I think you need "Cellular settings in Windows" first:

https://support.microsoft.com/en-us/windows/cellular-settings-in-windows-905568ff-7f31-3013-efc7-3f396ac92cd7

Re: Can not ativate

hTideGnow — Wed, 23 Aug 2023 19:59:07 GMT

@stranded_sailor wrote:
. how is it that the provider can send this code but can not give me service?

HI @stranded_sailor

are you porting your phone number?

or it could be your device network settings or APN settings for data

Re: Can not ativate

stranded_sailor — Wed, 23 Aug 2023 20:11:13 GMT

have no regular phone. only surface tab

Re: Can not ativate

hycm53 — Wed, 23 Aug 2023 20:16:16 GMT

@stranded_sailor wrote:
have no regular phone. only surface tab

Did you successful activate your plan? If you did, but you can't get service or you can't login your PM account?

Re: Can not ativate

stranded_sailor — Wed, 23 Aug 2023 20:29:02 GMT

it is active. tablet shows active telus sim in e sim spot but will not give service. asking for apn input but not sure where to find all those settings. also can not log in because it sends code to phone number on sim, it comes but takes 10 min so page is timed out