topic Re: Support for Evacuees in Get Support

Support for Evacuees

NorthKat — Wed, 23 Aug 2023 18:49:24 GMT

Is Public Mobile doing anything to support evacuees?

Most other providers are offering additional data for free to evacuees from Yellowknife, Kelowna, and other evacuated communities. I evacuated to Alberta and used all of my data looking at road conditions, news updates, and communication with friends any family. Any support would be appreciated 🙏

Re: Support for Evacuees

Handy1 — Wed, 23 Aug 2023 18:52:33 GMT

@NorthKat I don’t think so no . If they are you would have to check the website with Alberta in the location .

Re: Support for Evacuees

hTideGnow — Wed, 23 Aug 2023 18:53:32 GMT

HI @NorthKat

someone asked that yesterday, too. Sorry, nothing from PM yet

Please follow the Community and you will find out if there is anything coming

Re: Support for Evacuees

softech — Wed, 23 Aug 2023 18:59:27 GMT

@NorthKat

nothing much from Telus either for Alberta

https://www.telus.com/en/social-impact/relief-efforts#alberta

And so far, the support Telus and Koodo offer are for Postpaid accounts

Re: Support for Evacuees

ld_in_on1 — Wed, 23 Aug 2023 19:29:07 GMT

My daughter is with Telus in Yellowknife an they gave her unlimited data for (I think she said) 10 days

Re: Support for Evacuees

softech — Wed, 23 Aug 2023 19:33:53 GMT

@ld_in_on1

great to know.

according to https://www.telus.com/en/social-impact/relief-efforts#northwest-territories, they said 50GB for Postpaid account.

Usually mobile providers can act quicker with postpaid accounts than prepaid

Re: Support for Evacuees

NorthKat — Wed, 23 Aug 2023 20:14:14 GMT

Thanks! I put in a ticket with Public and 2gb was added to my account. Not quite unlimited but I appreciate it all the same.

Re: Support for Evacuees

hTideGnow — Wed, 23 Aug 2023 20:15:08 GMT

HI @NorthKat

thanks for reporting back. Still great gesture from PM

Re: Support for Evacuees

ThisGuyAce — Wed, 23 Aug 2023 20:32:03 GMT

I was wondering the same thing. Have you had any luck in an answer to this question by chance. I am in the north shuswap anglemont and all powers been down now since this past Saturday. Everybody be safe!

Re: Support for Evacuees

hTideGnow — Wed, 23 Aug 2023 20:33:53 GMT

Hi @ThisGuyAce

glad you are safe

@NorthKat just reported above saying getting 2GB free after talking to agent. Please submit a ticket with them a well

Stay Safe!

Re: Support for Evacuees

ThisGuyAce — Wed, 23 Aug 2023 20:45:16 GMT

Thank you for your reply. Do we talk to a telus agent is that the idea?

Re: Support for Evacuees

Chalupa_Batman — Wed, 23 Aug 2023 22:09:57 GMT

Hi everyone,

I have personally reached out to a CS Agent to confirm if Public Mobile will be joining Telus and Koodo for the 50GB Social Impact and at this time nothing will be coming to Public Mobile. I'm sure if something does come to PM, I'm confident someone will post it and we'll get an Oracle to sticky it if they have the ability.