topic Re: Reset password in Get Support

Reset password

Mrizvi — Wed, 23 Aug 2023 18:19:13 GMT

Hi I need to acces my public mobile account to change my billing info. Kindly help . Its not letting me change password or enter my account. Thanks

Re: Reset password

HALIMACS — Wed, 23 Aug 2023 18:20:27 GMT

@Mrizvi if it is because you can’t receive the code try tapping “didn’t get the code?” and you’ll get the option to send it to your email

Re: Reset password

hairbag1 — Wed, 23 Aug 2023 18:20:56 GMT

@Mrizvi

did you get set up with new Eversafe security protocol yet ? That's req'd for access to your account now.

Re: Reset password

Mrizvi — Wed, 23 Aug 2023 18:21:42 GMT

Its not even going to that screen . Each time I enter code it goes to login screen again

Re: Reset password

Handy1 — Wed, 23 Aug 2023 18:21:50 GMT

@Mrizvi Tap the didn’t get code option or tap resend code few times . This should give option to send code to email instead .if no luck please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset password

hTideGnow — Wed, 23 Aug 2023 18:22:50 GMT

HI @Mrizvi

are you using app or browser?

try again using browser with Incognito/Private/Secret mode

Re: Reset password

Mrizvi — Wed, 23 Aug 2023 18:22:57 GMT

No how can I do that? Im public mobile user since last 10 years

Re: Reset password

Mrizvi — Wed, 23 Aug 2023 18:25:52 GMT

What is this website?

Re: Reset password

Handy1 — Wed, 23 Aug 2023 18:27:08 GMT

@Mrizvi You in the PM community with customers like you trying to help

Re: Reset password

hTideGnow — Wed, 23 Aug 2023 18:28:10 GMT

HI @Mrizvi

Incognito, Private or secret mode is special browser mode, you can click the 3 dots or 3 lines on the top right and select New Incognito tab , page (could also be callsed Private or Secret)

You can try to login that way and see if it works. If still going round in login, submit a ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset password

dust2dust — Wed, 23 Aug 2023 18:35:09 GMT

Are your services working? When did you last pay?
Are you using the upper right link called Sign In and then My Account?

Re: Reset password

Mrizvi — Wed, 23 Aug 2023 18:38:58 GMT

I paid through voucher. As it block my credit card . Now trying to login my account to fix it but its not letting me in

Re: Reset password

hTideGnow — Wed, 23 Aug 2023 18:40:33 GMT

@Mrizvi wrote:
I paid through voucher. As it block my credit card . Now trying to login my account to fix it but its not letting me in

HI @Mrizvi

that's good the service is working, you have time to sort out the login

please work with agent on that

Re: Reset password

Mrizvi — Wed, 23 Aug 2023 18:41:38 GMT

Yes I messages to an agent too lets see

Re: Reset password

dust2dust — Wed, 23 Aug 2023 18:46:39 GMT

Did you have a credit card problem and maybe the bank refunded charges and maybe one of them was from here?