topic Re: Require new eSIM in Get Support

Require new eSIM

Departuresnow — Wed, 23 Aug 2023 17:32:36 GMT

Having gone thru this before on my other line, I require a new eSIM after a failed activation and transfer last night. I will need a new SM-DP+ Address and Activation Code

Re: Require new eSIM

Handy1 — Wed, 23 Aug 2023 17:36:03 GMT

@Departuresnow Go to PM app subscription add on page at the bottom of page shop sim option select it and you can select eSIM and install it

Add if you need help from support hers the link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Require new eSIM

hTideGnow — Wed, 23 Aug 2023 17:37:14 GMT

HI@Departuresnow

but if it is a new activation, you don't need to buy a new eSIM

just try to scan the QR code on your email and try to install once again

if not, submit a ticket with CS agent and they will help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Require new eSIM

Priority — Wed, 23 Aug 2023 17:49:15 GMT

'Buy a Physical SIM Card or Activate e-SIM'

https://myaccount.publicmobile.ca/en/account/purchase-sim

Re: Require new eSIM

AceEvans — Wed, 23 Aug 2023 17:54:40 GMT

...new account Activation with FREE eSim. Original SIM Activation has failed....I require new Address and Activation Code

Re: Require new eSIM

Handy1 — Wed, 23 Aug 2023 17:58:34 GMT

@AceEvans @If you have been charged already and activation failed please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Require new eSIM

AceEvans — Wed, 23 Aug 2023 18:11:04 GMT

Thanks

Re: Require new eSIM

Cristinataprats — Mon, 26 Jan 2026 16:20:12 GMT

i have the same issue after installing it and deleting it, but noone is responding for 48h on private chat or otherwise. Please help. I just need a new eSIM

Re: Require new eSIM

Cristinataprats — Mon, 26 Jan 2026 16:22:37 GMT

what do you do when the 2 factor authoentification sends SMS to the phone now not working - that i need a new eSIM for ... and no way to do email?

Re: Require new eSIM

CSA_PM — Mon, 26 Jan 2026 19:34:09 GMT

Hello @ Cristinataprats,

Unfortunately, an eSIM can only be purchased through your online account. You can try multiple times, and when the option appears to receive the code by email, select that option. If that doesn’t work, the only alternative is to purchase a physical SIM card, and an agent will activate it for you.

Re: Require new eSIM

Cristinataprats — Wed, 28 Jan 2026 08:43:00 GMT

Buying a new eSIM works ($5 not free but, oh well) and managed to activate. Thanks