topic Re: Account login in Get Support

Account login

sheham14 — Wed, 23 Aug 2023 17:18:43 GMT

Hi there,

I'm currently out of Canada and would like to resubscribe to my plan so I don't lose my number. I cannot log in to my account because I need a verification code sent to my number. Please help me get into my account.

Thanks

Re: Account login

hairbag1 — Wed, 23 Aug 2023 17:20:43 GMT

@sheham14

dial this number and you can pay with your credit card....you'll need your PM pin number...

# 1-855-4PUBLIC

Re: Account login

Handy1 — Wed, 23 Aug 2023 17:23:52 GMT

@sheham14 If your not going to be a gone more then 120 days from the last payment you will be okay until you get back . Account can only sit suspended no more then 90 days after that it’s closed for good

Adding you can get some one back home to buy payment vouchers and load them *611 also

Re: Account login

dust2dust — Wed, 23 Aug 2023 17:33:18 GMT

If you have already set up the new login system then click on the didn't get code link and choose the email option to get the code there.
Or, go to muskbird.com and choose the RTR choice and you can deposit straight into your account.

Re: Account login

sheham14 — Wed, 23 Aug 2023 17:33:53 GMT

I made the payment. Just received another email saying I have to log into my account and reactivate it within 5 days. Is there any way I can receive the verification code in my email instead?

Re: Account login

Handy1 — Wed, 23 Aug 2023 17:37:49 GMT

@sheham14 so the money should be sitting in your available funds . If your not able to log in get support to apply it for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account login

hTideGnow — Wed, 23 Aug 2023 17:39:45 GMT

@sheham14 wrote:
I made the payment. Just received another email saying I have to log into my account and reactivate it within 5 days. Is there any way I can receive the verification code in my email instead?

HI @sheham14

maybe the email was wrong?

if you login to My Account using Incognito/Private/Secret mode, do you see account already active after your payment

Re: Account login

dust2dust — Wed, 23 Aug 2023 17:41:28 GMT

Can you dial a North American toll free number where you are? Or get a voip app and call it. Then enter your number and you'll get one of three recordings. Hopefully you'll get your next renewal date and balance.

Re: Account login

sheham14 — Wed, 23 Aug 2023 17:43:49 GMT

It says I am subscribed till September 22 2023. But I still received the email saying I must log in to my account and reactivate it. Contacted CS_Agent hopefully they can work something out.

Re: Account login

Handy1 — Wed, 23 Aug 2023 17:46:41 GMT

@sheham14 if your services are still working and you get this error message you can safely ignore it . Lots of people been getting this error message on there renewal day

Re: Account login

dust2dust — Wed, 23 Aug 2023 17:49:37 GMT

Then your account renewed and all is good. Maybe the message crossed in the midst of you paying.

@Handy1- I don't think this customer got that message. They mentioned something about 5 days. The message you're talking about doesn't mention days. (iirc 🙂 )

Re: Account login

hTideGnow — Wed, 23 Aug 2023 17:47:25 GMT

@sheham14 wrote:
It says I am subscribed till September 22 2023. But I still received the email saying I must log in to my account and reactivate it. Contacted CS_Agent hopefully they can work something out.

HI @sheham14

then you are good. Take a screenshot and keep it just in case

Those email usually not send out with information from previous day