topic Re: Cannot enable call forwarding in Get Support

Cannot enable call forwarding

rmontebelli — Wed, 23 Aug 2023 17:38:25 GMT

I'm trying to enable call forwarding but I get an error message saying:
"Call forwarding when not reachable for All Basic Services. Connection problem or invalid MMI code."

Any advice?

Rob

Re: Cannot enable call forwarding

Handy1 — Wed, 23 Aug 2023 16:53:00 GMT

@rmontebelli Here how to use your call forwarding features

https://www.publicmobile.ca/en/ns/get-help/articles/call-forwarding

Re: Cannot enable call forwarding

rmontebelli — Wed, 23 Aug 2023 16:57:03 GMT

I'm doing that, *62*xxxxxxxxxx# but I get the error in my previous message

Re: Cannot enable call forwarding

dust2dust — Wed, 23 Aug 2023 16:58:01 GMT

Conditional call forwarding got broken with the introduction of volte. If your phone is enabled for volte then apparently support can fix it. If your phone is not enabled then it's broken.
You can still do forward all.