topic Re: How to speak to agent/get help in Get Support

How to speak to agent/get help

Bdavis_89 — Wed, 23 Aug 2023 17:44:20 GMT

Can anyone tell me how to actually raise a ticket or get in touch with customer service? I feel like you just go round in circles, needlessly complicated probably to put people off!

Thanks for help in advance

Re: How to speak to agent/get help

hTideGnow — Wed, 23 Aug 2023 16:19:30 GMT

HI @Bdavis_89

just submit ticket with agent here (direct message)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to speak to agent/get help

Handy1 — Wed, 23 Aug 2023 16:22:45 GMT

@Bdavis_89 Here’s how

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to speak to agent/get help

hairbag1 — Wed, 23 Aug 2023 16:25:11 GMT

@Bdavis_89

while you wait for CSA help, briefly describe what the problem is and I bet one of the PM genius's here in the Community Forum will solve it for you...in minutes ! Give it a try.

Re: How to speak to agent/get help

Bdavis_89 — Wed, 23 Aug 2023 22:31:43 GMT

Thanks everyone, got it sorted. Customer service were very helpful.

Re: How to speak to agent/get help

renie7 — Wed, 23 Aug 2023 23:37:41 GMT

Oh you are very lucky. I have been dealing with customer service now for 2 weeks. Think I chat at least once a day. I am still waiting to have my issue resolved. I have been with Public for about 3 years and this is the first problem I have had. I cannot believe that they are taking more than 2 weeks to resolve this and correct my service. Today I actually got a text saying it was from Public and giving me a phone number and a website to register a complaint of unresolved issues. Do you think Public actually sent it. it shows a # 5129 where I would see a person's name or phone number on another text. It is crazy and so frustrating that I cannot get this resolved.

Renie7