topic Re: Cancel Plan with Inactive Email in Get Support

Cancel Plan with Inactive Email

LDarling92 — Wed, 23 Aug 2023 16:17:27 GMT

How do I cancel a plan that now has an inactive email address? I can't get in to my account to make changes or see rewards extra because the email that I used to sign up with public mobile is now closed, as it was a previous work email. I am thinking that the only way to correct/deal with this is to cancel my existing plan and then start a new one with a new active email. Someones help/assistance with this would be GREATLY appreciated!! 🙂

Re: Cancel Plan with Inactive Email

hTideGnow — Wed, 23 Aug 2023 16:21:03 GMT

hi @LDarling92

you can dial *611 to and disable Autopay if you know the 4 digits pin

and if you don't have pin, then submit ticket with cs agent here for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Plan with Inactive Email

Handy1 — Wed, 23 Aug 2023 16:21:23 GMT

@LDarling92 Port number out . Or turn off auto subscribe or get support to remove credit card info on file

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Plan with Inactive Email

Yummy — Wed, 23 Aug 2023 16:41:47 GMT

Your email is just an ID for PM to log in. You can still use it and receive security code as SMS, log in, disable autopay or just declare phone lost/stolen. In 90 days of no pay account will be closed and number lost.

Re: Cancel Plan with Inactive Email

BKNS27 — Wed, 23 Aug 2023 16:46:05 GMT

@LDarling92

Did you create a Eversafe ID? This is new to all members to protect your account.

Click on Sign Up with your old registered email if you haven’t yet before login:

Once you sign up, you will get a 2FA code sent to your active phone then login and go to Profile section then Manage Eversafe ID and change to your new email address.

Re: Cancel Plan with Inactive Email

LDarling92 — Wed, 23 Aug 2023 22:02:42 GMT

Thank you for your assistance. The problem is he signed up for Manage Eversafe ID, but did not change email before leaving. Now it won't let us back in to do anything with the account.

Re: Cancel Plan with Inactive Email

BKNS27 — Thu, 24 Aug 2023 01:11:10 GMT

@LDarling92

When he tried login with the old email the 2FA code will be sent text and if you click on Resend Code, it will give the options to have the code sent by calling but sending by email won’t help you.

Re: Cancel Plan with Inactive Email

hTideGnow — Thu, 24 Aug 2023 01:14:35 GMT

@LDarling92 wrote:
Thank you for your assistance. The problem is he signed up for Manage Eversafe ID, but did not change email before leaving. Now it won't let us back in to do anything with the account.

HI @LDarling92

you submitted ticket with CS agent yet? Submit a ticket and they can help

Re: Cancel Plan with Inactive Email

LDarling92 — Thu, 24 Aug 2023 01:17:59 GMT

Agent is assisting now. Thank you