topic Number Transfer not working in Get Support

Number Transfer not working

DanTr — Wed, 23 Aug 2023 14:46:03 GMT

My number transfer request did not go through and I need a new one sent to me by my new service provider (Public Mobile).

Re: Number Transfer not working

hairbag1 — Wed, 23 Aug 2023 14:52:54 GMT

@DanTr

spend a minute on some reading..

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

added more to read...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: Number Transfer not working

Handy1 — Wed, 23 Aug 2023 14:49:57 GMT

@DanTr There’s a number for live support to help re trigger the port request will send you it private message and get it fixed

Re: Number Transfer not working

Promet — Thu, 24 Aug 2023 22:22:42 GMT

In the first article, step 2 in the screenshot is super important to approve the port out from the old service provider with the old eSIM.
I ran into this challenge joining PM two days ago too.
It’d be great if PM were to emphasize this step during the activation process before proceeding to complete Transfer a Number 🙂