topic Re: Account reactivation in Get Support

Account reactivation

Fred9 — Tue, 15 Aug 2023 15:20:24 GMT

My wife's account has been blocked due to non payment. I attempted to make a payment but it was rejected as I had use an incorrect email address. I need to get this account activated as she has had no phone service for a week

Re: Account reactivation

hairbag1 — Tue, 15 Aug 2023 15:22:51 GMT

@Fred9

get payment vouchers at Shell or other reatiler, dial 611 to add them to the account and Reactivate it. Deal with credit card issue when you can by contacting CSA.

Re: Account reactivation

hTideGnow — Tue, 15 Aug 2023 15:23:04 GMT

HI @Fred9

do you think you remember the 4 digits pin fo ryour wife's account? if you do , you can call *611 on her phone and then pay there to resume

but if not, since you have login issue, you have to submit ticket with support for them to help. Use this link to message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account reactivation

Fred9 — Tue, 15 Aug 2023 22:11:14 GMT

Problem finally solved

Re: Account reactivation

Fred9 — Wed, 23 Aug 2023 14:39:50 GMT

I discovered we had used a different email address on registering with PM

Re: Account reactivation

hTideGnow — Wed, 23 Aug 2023 14:42:39 GMT

@Fred9 wrote:
I discovered we had used a different email address on registering with PM

HI @Fred9

another email?. but that new email now going to the same My Account? Agent helped you to link them?