topic Account confirmation in Get Support

Account confirmation

GerryMac — Wed, 23 Aug 2023 12:58:36 GMT

Sometimes trying to log in I get unauthorized in the first two screens account and support other times it's just fine and everything seems to work anybody have this experience?

Re: Account confirmation

Handy1 — Wed, 23 Aug 2023 13:05:59 GMT

@GerryMac Yes just back out and log back in and it’s always best to log in incognito private mode or use the app instead . There are cache issues with website so it’s advised to clear web browser and go incognito

Re: Account confirmation

hTideGnow — Wed, 23 Aug 2023 13:08:03 GMT

Hi @GerryMac

I got it too sometimes, but usually just click Refresh and I get back to the login screen. Is that the same for you?

Re: Account confirmation

BKNS27 — Wed, 23 Aug 2023 16:40:33 GMT

@GerryMac

Did you click on Trusted device everytime you login to your account?