topic Re: ACTIVATE in Get Support

ACTIVATE

Bella_Liu — Tue, 22 Aug 2023 01:55:24 GMT

Hello, I activated a sim card but the phone is not connecting, please help me!
My user name is : xxxxxxxxxxxxx@gmail.com

my number is :587-xxx-xxxx
I paid the monthly fee yesterday, but it's still not working today. I don't know why, please help me. thank you!

Bella

Edit by Dunkman: removed personal information

Re: ACTIVATE

Handy1 — Tue, 22 Aug 2023 01:03:09 GMT

@Bella_Liu Tap the down arrow by time stamp in your post and edit out your personal info this is public forum and we are just customers like you trying to help . Have you rebooted the phone or tried to reset network settings ? If no luck still please submit ticket with support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ACTIVATE

hTideGnow — Tue, 22 Aug 2023 01:05:18 GMT

Hi @Bella_Liu is it not connecting or you have an error?

submit a ticket with cs agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ACTIVATE

Dunkman — Tue, 22 Aug 2023 01:07:42 GMT

@Bella_Liu

More details will be needed.

Did you port a number from another carrier? Or choose another new number?

What happens when you put the SIM card in the phone?

Did you get a welcome email from Public mobile? Was your credit card charged?

More details the better.

Re: ACTIVATE

BKNS27 — Tue, 22 Aug 2023 08:49:06 GMT

@Bella_Liu

Try rebooting your phone by powering off then power back on. If

Re: ACTIVATE

Bella_Liu — Wed, 23 Aug 2023 05:36:07 GMT

I chose a new number and it was charged, but the call could not be connected. Put in a cell phone card and the call still won't go through. I can receive emails from Public Mobile, but the phone cannot receive verification text messages from Public Mobile.
BELLA

Re: ACTIVATE

Handy1 — Wed, 23 Aug 2023 09:21:47 GMT

@Bella_Liu Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437