topic Re: Add on not working in Get Support

Add on not working

Bill011 — Wed, 23 Aug 2023 00:58:20 GMT

@CS_Agent my long distance add on doesn’t work. I have 300 international long distance minutes and I’ve only used 7.8% according to my account. When I try to make an International call it says: I’ve used all available minutes. Any tips?

Re: Add on not working

Handy1 — Wed, 23 Aug 2023 01:00:48 GMT

@Bill011 Try rebooting the phone and try this

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Add on not working

BKNS27 — Wed, 23 Aug 2023 01:21:07 GMT

@Bill011

Try two things, refresh your browser by clicking on the circular arrow and reboot your phone by powering off then back on,

Re: Add on not working

Dunkman — Wed, 23 Aug 2023 01:36:19 GMT

@Bill011

Which country are you trying to call? Are you able to call other numbers in the same country?

You could also try a network reset of phone (this will erase saved Wifi settings).

Re: Add on not working

Bill011 — Wed, 23 Aug 2023 02:20:12 GMT

I live in Canada and I’m trying to call the US. I bought the mins over a year ago so the phone has been turned on and off a few times

Re: Add on not working

Bill011 — Wed, 23 Aug 2023 02:20:49 GMT

I purchased the mine over a year ago so the phones been turned on and off/browser reset a few times

Re: Add on not working

Bill011 — Wed, 23 Aug 2023 02:21:31 GMT

The mins were purchased over a year ago so this isn’t a new add on

Re: Add on not working

Handy1 — Wed, 23 Aug 2023 02:22:04 GMT

@Bill011 You need US long distance add on to call the US or one of the new CAN /US plans to call the US

Re: Add on not working

softech — Wed, 23 Aug 2023 02:24:34 GMT

@Bill011 your Long distance add-on does not expire.

Which US area code you are calling?

and please login My Account using Incognito mode and check if the add-on still there and how many minutes left

and a quick workaround, download VoIP TextNow and you can make free calls to US

Re: Add on not working

dust2dust — Wed, 23 Aug 2023 02:32:38 GMT

@Handy1 wrote:
@Bill011 You need US long distance add on to call the US or one of the new CAN /US plans to call the US

@Bill011- ^^ this ^^ The 300 minute add-on does not include the US. Click on the little spinner refresh icons lower down to make sure you're seeing the current list of add-ons. Maybe you have the more is merrier freebies. Maybe you have the 1000 minute add-on. Or maybe they're all gone.
And yes what are the first 6 digits of the number you're trying to call? There's a handful of restricted ones.

Re: Add on not working

LitlLdy — Wed, 23 Aug 2023 03:37:37 GMT

@dust2dust wrote:
@Handy1 wrote:
@Bill011 You need US long distance add on to call the US or one of the new CAN /US plans to call the US
@Bill011- ^^ this ^^ The 300 minute add-on does not include the US. Click on the little spinner refresh icons lower down to make sure you're seeing the current list of add-ons. Maybe you have the more is merrier freebies. Maybe you have the 1000 minute add-on. Or maybe they're all gone.
And yes what are the first 6 digits of the number you're trying to call? There's a handful of restricted ones.

@Bill011 , The add-on you purchased isn’t US long distance minutes 😞

300 International Long Distance Minutes

Re: Add on not working

Bill011 — Wed, 23 Aug 2023 13:52:47 GMT

thank is a disappointing misread. Thank you everyone for your replies.