https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039124#M725307 <P>it is a new phone purchased from Best Buy</P> Tue, 22 Aug 2023 23:51:29 GMT 123Kamal 2023-08-22T23:51:29Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039104#M725287 <P>I am unable to make or receive calls with my new samsung A14 phone. it is international version, 4G. all other features are apparently fine.</P> Tue, 22 Aug 2023 23:29:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039104#M725287 123Kamal 2023-08-22T23:29:40Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039108#M725291 <P>Can you give us the exact model? Like SM-A14....<BR />Did you recently transfer a number in?</P> Tue, 22 Aug 2023 23:38:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039108#M725291 dust2dust 2023-08-22T23:38:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039112#M725295 <P>SM-A14SF/DS&nbsp; &nbsp;4GB/64GB&nbsp; &nbsp; &nbsp;phone newly purchased PM SIM old...no change</P> Tue, 22 Aug 2023 23:42:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039112#M725295 123Kamal 2023-08-22T23:42:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039122#M725305 <P>Might wish to check if your IMEI is blacklisted here in Canada.</P><P><A href="https://www.devicecheck.ca/check-status-device-canada/" target="_blank" rel="noopener">https://www.devicecheck.ca/check-status-device-canada/</A></P><P>Also, watch this video.&nbsp;<A href="https://www.youtube.com/watch?v=gf30Xt6_egc" target="_blank">https://www.youtube.com/watch?v=gf30Xt6_egc</A></P> Tue, 22 Aug 2023 23:51:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039122#M725305 Chalupa_Batman 2023-08-22T23:51:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039123#M725306 <P>That phone is not a good choice for here if the phone has not been enabled for volte. Even 4G LTE might be just barely useful. Do you know if it has volte enabled on it?</P> Tue, 22 Aug 2023 23:50:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039123#M725306 dust2dust 2023-08-22T23:50:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039124#M725307 <P>it is a new phone purchased from Best Buy</P> Tue, 22 Aug 2023 23:51:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039124#M725307 123Kamal 2023-08-22T23:51:29Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039126#M725309 <P>how to check if VoLTE is enabled?</P> Tue, 22 Aug 2023 23:53:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039126#M725309 123Kamal 2023-08-22T23:53:03Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039127#M725310 <P>That doesn't mean anything&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/318020">@123Kamal</a>&nbsp; I'm 99.9% positive it's from their Marketplace Seller. That means they buy phones from overseas which means there's a good chance it's carrier locked.&nbsp;</P> Tue, 22 Aug 2023 23:53:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039127#M725310 Chalupa_Batman 2023-08-22T23:53:39Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039128#M725311 <P>how to check if the phone is carrier locked?</P> Tue, 22 Aug 2023 23:55:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039128#M725311 123Kamal 2023-08-22T23:55:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039129#M725312 <P><A href="https://www.youtube.com/watch?v=gf30Xt6_egc" target="_blank">https://www.youtube.com/watch?v=gf30Xt6_egc</A></P> Tue, 22 Aug 2023 23:55:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039129#M725312 Chalupa_Batman 2023-08-22T23:55:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039130#M725313 <P>If you're unable to use this phone, if there's a chance to return it for a full refund, I'd do it. Get a better phone. Might cost a bit more but in the end, a better phone is worth it.</P> Tue, 22 Aug 2023 23:57:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039130#M725313 Chalupa_Batman 2023-08-22T23:57:19Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039131#M725314 <P>How certain are you that that SF isn't 5F?<BR />Dial *#*#4636#*#* and look down into a grey area and find volte provisioned and if it's toggled on. The dial code might not work. Let us know.</P> Wed, 23 Aug 2023 00:02:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039131#M725314 dust2dust 2023-08-23T00:02:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039133#M725316 <P>my apologies it is A145F</P> Wed, 23 Aug 2023 00:04:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039133#M725316 123Kamal 2023-08-23T00:04:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039135#M725318 <P>International versions of these phones can be problematic. I would doubt BestBuy themselves sold this phone. I agree that it was probably a seller using the BestBuy site. Much like Walmart does too. And the other giant online places that take money from vendors to sell their wares but not actually selling it directly themselves.</P><P>How are you making out with the dial code? I would tend to doubt it has volte enabled. There's another place to look if you can't dial that code.</P> Wed, 23 Aug 2023 00:16:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039135#M725318 dust2dust 2023-08-23T00:16:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039156#M725332 <P>result: not blacklisted or stolen</P> Wed, 23 Aug 2023 00:41:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039156#M725332 123Kamal 2023-08-23T00:41:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039172#M725345 <P>Well if you got it off Bestbuy Market place I wouldn't expect it to be stolen. LOL. Just black listed to work in Canada.</P><P>But I think it would be in your best interest to get a different phone if you can and return this one. JMO.</P> Wed, 23 Aug 2023 01:07:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-receive-or-make-call-with-new-samsung-A14-4g-phone/m-p/1039172#M725345 Chalupa_Batman 2023-08-23T01:07:35Z