topic I want to cancel my account. How do I go about doing this in Get Support

I want to cancel my account. How do I go about doing this

Nipper1 — Tue, 22 Aug 2023 23:28:40 GMT

Please can someone assist me on how to cancel my account

Re: I want to cancel my account. How do I go about doing this

computergeek541 — Tue, 22 Aug 2023 23:32:25 GMT

@Nipper1 wrote:
Please can someone assist me on how to cancel my account

The account wil be closed if payments are stopped. Once the Public Mobile account has been in suspension for 90 days, the account will be permanently clsoed. If there is a debit or credit card saved on the Public Mobile account, disabled pre-authroized payemnts. I would also suggest contacting CS_Agent to have the card removed from the Public Mobile account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I want to cancel my account. How do I go about doing this

LitlLdy — Tue, 22 Aug 2023 23:36:04 GMT

@Nipper1 , you can either port your phone # to another carrier which will automatically close your account or disable your subscription. Once your account becomes suspended, then 90 days of non payment your account will close & your SIM Card will no longer work. Public Mobile is prepaid so no refunds for unused plan.

Is there anything we can help you with that will change your mind into staying here with Public Mobile?

Edit: Sorry @computergeek541 I’m a slow typer & your response wasn’t posted yet! 😞

Re: I want to cancel my account. How do I go about doing this

hTideGnow — Tue, 22 Aug 2023 23:38:54 GMT

hi @Nipper1

best to disable Autopay yourself. Just logon My Account and go to Payment page, .manage Subscription and disable Subscibed

or you call *611 and disable using 4 digits pin

Re: I want to cancel my account. How do I go about doing this

dust2dust — Tue, 22 Aug 2023 23:42:26 GMT

By the CS_Agent removing the credit card that effectively stops the service from renewing. But they are also the method in the terms of service to stop the service.
Do you not want to keep the number? There's just no use for the account now? Depending on how old the account is and if it's on the old rewards system, maybe someone here would like to take it over.

Re: I want to cancel my account. How do I go about doing this

Nipper1 — Tue, 22 Aug 2023 23:47:14 GMT

Sent message to cs agent so hopefully they will remove card #

Cs agent Link

Nipper1 — Wed, 23 Aug 2023 00:52:24 GMT

Please send me the link to the cs agent who can help me to cancel my account the easiest way possible. I cannot access my account because I cannot receive the 6 digit code to confirm. This is getting so frustrating. HELP

Re: Cs agent Link

Handy1 — Wed, 23 Aug 2023 00:53:12 GMT

@Nipper1 Here ya go

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cs agent Link

Nipper1 — Wed, 23 Aug 2023 00:56:31 GMT

I need to remove my credit card from the account

Re: Cs agent Link

Handy1 — Wed, 23 Aug 2023 00:57:23 GMT

@Nipper1 Only support can do that for you please use this link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cs agent Link

BKNS27 — Wed, 23 Aug 2023 01:19:27 GMT

@Nipper1

You can also cancel your account by porting your number over to another carrier.

Once you port out, your account will be closed including your CC information and SIM will be useless after port out.

Cs agent

Nipper1 — Thu, 24 Aug 2023 10:49:44 GMT

Need a link to cs agent

Re: Cs agent

Handy1 — Thu, 24 Aug 2023 11:28:43 GMT

@Nipper1 Here’s the link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cs agent

hTideGnow — Thu, 24 Aug 2023 12:58:22 GMT

HI @Nipper1

you asked the same thing on Tue already. Are you still trying to cancel the account? did you contact agent?

Re: Cs agent

Nipper1 — Thu, 24 Aug 2023 14:48:48 GMT

Received a message that the card is removed. Hopefully won’t have any more issues. Thanks everyone who assisted me