topic Re: My account in Get Support

My account

Brushett — Tue, 22 Aug 2023 23:19:40 GMT

My friend thought that public had wifi calling and she wants to cancel now, how does she do that?please and Thank you

Re: My account

Chalupa_Batman — Tue, 22 Aug 2023 22:51:24 GMT

Sadly because this is a pre paid service, there are no refunds. Before she cancels though, tell her to use what she paid for and at least try out the service. She may change her mind.

Re: My account

hTideGnow — Tue, 22 Aug 2023 22:50:53 GMT

HI @Brushett

no, we don't have Wifi calling here 😞

not sure if you can ask for refund, but you can try , just submit a ticket to CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Handy1 — Tue, 22 Aug 2023 22:51:32 GMT

@Brushett She can port out the number will automatically close the PM account or turn off auto pay like this or get support to remove credit card info on file right away

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Chalupa_Batman — Tue, 22 Aug 2023 22:52:15 GMT

Right. We don't have WiFi calling at Public Mobile. That is for higher end like Telus. If we had WiFi here, EVERYONE would be on the $15 plan. LOL