topic Re: activation in Get Support

activation

Edzky — Sat, 26 Aug 2023 21:15:59 GMT

Hi, I have activated a simcard and purchased a plan but the sim is not working, please help @CS_Agent

Re: activation

Chalupa_Batman — Tue, 22 Aug 2023 22:04:38 GMT

What errors are you getting? Have you rebooted your phone?

Re: activation

Handy1 — Tue, 22 Aug 2023 22:06:27 GMT

@Edzky Reboot the phone . If no luck please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation

Edzky — Tue, 22 Aug 2023 22:07:10 GMT

Yes, I rebooted my phone, I re-inserted the sim card. I don't have service, I can't fully access my PM account since I can't receive the code sent as SMS

Re: activation

hTideGnow — Tue, 22 Aug 2023 22:08:19 GMT

HI @Edzky

sound like the sim was not setup on the system properly. Just submit a ticket with agent and they will fix it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation

Chalupa_Batman — Tue, 22 Aug 2023 22:08:20 GMT

That's an easy fix. You'll see a part that reads.... Didn't get code? Click on that a few times until you get a box that opens and gives you a choice to send you an email. Don't cut and paste, enter the 6 digits manually

Re: activation

Edzky — Tue, 22 Aug 2023 22:09:26 GMT

Thank you, I submitted a ticket and waiting on response 🙂

Re: activation

Edzky — Tue, 22 Aug 2023 22:09:49 GMT

Thank you, I submitted a ticket, hoping to hear back soon

Re: activation

Edzky — Tue, 22 Aug 2023 22:10:38 GMT

Yes, I rebooted my phone, I re-inserted the sim card. I don't have service, I can't fully access my PM account since I can't receive the code sent as SMS

Re: activation

Chalupa_Batman — Tue, 22 Aug 2023 22:10:47 GMT

I think it's too early to submit a ticket. I gave you a suggestion to get the code.

Oh well... I tried. 🙂

Re: activation

Chalupa_Batman — Tue, 22 Aug 2023 22:15:16 GMT

Right. But like I stated below, you don't need your phone to get the 6 digit code. You can either choose send it by email or call. Clearly calling you is out. LOL. But the email would have worked.

Re: activation

Edzky — Tue, 22 Aug 2023 22:18:40 GMT

I tried to get the code, but it is not giving me an option to send it to an email, only to the chosen number

Re: activation

hTideGnow — Tue, 22 Aug 2023 22:19:31 GMT

HI @Edzky

yes, before the account is fully setup, the send email won't appear. Just wait for agent to reply

Re: activation

Chalupa_Batman — Tue, 22 Aug 2023 22:19:36 GMT

Hate to say it but you may have to hit it a few times till it pops up. I think it's a flaw sometimes. lol.

Re: activation

Edzky — Tue, 22 Aug 2023 22:20:05 GMT

Thank you, i tried again, there's really no option for an email

Re: activation

Chalupa_Batman — Tue, 22 Aug 2023 22:26:13 GMT

That's odd. This is what you should be seeing.

Re: activation

Edzky — Tue, 22 Aug 2023 22:27:37 GMT

Yes, the first option I was able to send the code to my email, but the code to fully access my account, it is only saying it needs to be sent to a phone number

Re: activation

hTideGnow — Tue, 22 Aug 2023 22:29:10 GMT

@Edzky wrote:
Yes, the first option I was able to send the code to my email, but the code to fully access my account, it is only saying it needs to be sent to a phone number

HI @Edzky and your phone is not receiving the sms yet, right? yes, your sim is not fully setup yet and hence need agent to help

Re: activation

Chalupa_Batman — Tue, 22 Aug 2023 22:31:29 GMT

Ummm... if you were able to send the 6 digit code to your account and then enter the digits manually, you are pretty much in your account. You have full access to your account. Make any and all changes you want.

Re: activation

Edzky — Tue, 22 Aug 2023 22:36:48 GMT

Thank you, customer service replied back to my ticket