topic Re: Why am I finding it impossible to talk to a CSR regarding a billing issue? in Get Support

Why am I finding it impossible to talk to a CSR regarding a billing issue?

NeilNorris1 — Tue, 22 Aug 2023 21:34:25 GMT

Re: Why am I finding it impossible to talk to a CSR regarding a billing issue?

Handy1 — Tue, 22 Aug 2023 21:35:16 GMT

@NeilNorris1 Here how to submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why am I finding it impossible to talk to a CSR regarding a billing issue?

Chalupa_Batman — Tue, 22 Aug 2023 21:42:46 GMT

Once again @NeilNorris1 Public Mobile as I'm sure you read before you signed up, is a self serve service. Coming here to the forums are your support. We usually send you a link like @Handy1 has to get a CS Agent to assist you. But we here in the forums try first to find out what issue you're having and see if we can help out first. That's what we do here. 🙂

So before you PM a CS, care to share the issue so we may try to help?

Re: Why am I finding it impossible to talk to a CSR regarding a billing issue?

BKNS27 — Fri, 01 Sep 2023 00:25:29 GMT

@NeilNorris1

PM is an online service and you are control of your self serve account.

The only communication with a CS_Agent is through private messaging so you can communicate back and forth by messaging.

They can be reached at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If your issue is regarding double charge shown on your account?