topic Re: Samsung S20+ 5g in Get Support

Samsung S20+ 5g

gbranscombe1963 — Thu, 17 Aug 2023 16:06:56 GMT

I have a 5G plan and my phone indicates 4G on Samsung S20+ 5g. I know the phone does 5g because it worked in the US with another e-simm that I used in Florida. I live in a 5g area because my brother has an iPhone and it says 5g on his phone. I can't change the network mode cause it's greyed out but says automatic. Any Ideas? Does anyone know which bands PM works on? The 5g band that it works on are 2, 5, 41, 66, 71, 260, 261 SA/NSA/Sub6/mmWave for Model SM-G986U.

5G capabilities

5G 2500 (41), 5G 39 (260), 5G 28 (260), 5G 600 (71)

in Canada.

Re: Samsung S20+ 5g

Handy1 — Thu, 17 Aug 2023 16:09:05 GMT

@gbranscombe1963 Are you in a 5G coverage area ? Also note that on 5G plan with network set to 4G/LTE you will still get 5G speeds that are better than the 4G speeds of up to 100mb

Re: Samsung S20+ 5g

gbranscombe1963 — Thu, 17 Aug 2023 16:11:03 GMT

Yes I am in 5 g coverage are. My brother has public mobile and gets 5g where I live in Bedford.

Re: Samsung S20+ 5g

softech — Thu, 17 Aug 2023 16:11:27 GMT

@gbranscombe1963 is yours an AT&T S20?

PM uses n66 and n78

do you have a 5G plan? If so, even you are on 4G, your data speed would be faster than the capped speed of 100Mbps on 4G plan, so there is really no need to connect to 5G network (4G is more battery friendly)

Download a speedtest ( https://www.speedtest.net/apps )and check your data speed on 4G/LTE network

But if you like, you can also try to click Reset All Networks and see if the Network mode will be available to change as well

Re: Samsung S20+ 5g

gbranscombe1963 — Thu, 17 Aug 2023 16:14:20 GMT

I have a 5 g plan and the speed I am getting is about 70 Mbps

Re: Samsung S20+ 5g

Handy1 — Thu, 17 Aug 2023 16:17:53 GMT

@gbranscombe1963 Bedford NS ? I’m in sackville right now .and you’re right that should be 5G coverage all off HRM is from what I can tell . Do you happen to be in a basement by any a chance . I find in the basement where I am now it drops to LTE but upstairs or outside it’s 5G

Re: Samsung S20+ 5g

gbranscombe1963 — Thu, 17 Aug 2023 16:18:47 GMT

5g bands for my phone are 2, 5, 41, 66, 71, 260, 261 SA/NSA/Sub6/mmWave for Model SM-G986U. So am I to assume that 66 is n66 and should be compatible with PM?

Thanks

Re: Samsung S20+ 5g

gbranscombe1963 — Thu, 17 Aug 2023 16:19:40 GMT

No I am in an apartment complex. It doesn't go to 5 g anywhere that I go. Yes Bedford NS

Re: Samsung S20+ 5g

softech — Thu, 17 Aug 2023 16:27:10 GMT

@gbranscombe1963

yours has the 66 that PM uses but not 78. PM can use the 71 as well but not really using it

I think it could be that you won't be able to connect to 5G everywhere

Try your speedtest in other part of the city and see if you get better speed out of it

and did you try Reset All Networks yet?

and your brother, is he using PM? what about you test his sim card on your phone and you test yours on his iPhone ?

Re: Samsung S20+ 5g

gbranscombe1963 — Thu, 17 Aug 2023 16:33:48 GMT

So do you have to have both the 66 and the 78 for 5g to work or just one of them? I will test out the speed when I am out and about. Yes, I reset the Access point names to default. Still only getting 4G. Speed is still the same also. Yes, my brother is using PM. I can test the sim cards also.

Re: Samsung S20+ 5g

mik101 — Thu, 17 Aug 2023 16:34:33 GMT

I assume you've already tried switching your preferred network mode? That's usually what the issue is on most Android phones.
https://www.samsung.com/au/support/mobile-devices/change-network-mode/

Re: Samsung S20+ 5g

sheytoon — Thu, 17 Aug 2023 18:16:47 GMT

S20 series only works with B13 anchor band and n66 5G.

You need to check the band info by dialing *#0011#.

Re: Samsung S20+ 5g

DennyCrane — Thu, 17 Aug 2023 19:19:08 GMT

In all honesty you're probably not missing out on much. I have 5G coverage/phone, but I still get better results when I'm in the 4G network with my 5G plan.

Re: Samsung S20+ 5g

gbranscombe1963 — Sat, 19 Aug 2023 15:31:06 GMT

I get connection error when I dial that.

Re: Samsung S20+ 5g

gbranscombe1963 — Sat, 19 Aug 2023 15:31:55 GMT

Mine is grayed out can't change it. It says auto though.

Re: Samsung S20+ 5g

hTideGnow — Sat, 19 Aug 2023 15:39:15 GMT

@gbranscombe1963 wrote:
Mine is grayed out can't change it. It says auto though.

HI @gbranscombe1963

try using app to "unlock" it, download "Samsung Band Selector" or "Hidden Settings" By Common Tools from Google app store

Re: Samsung S20+ 5g

softech — Sat, 19 Aug 2023 15:47:00 GMT

@gbranscombe1963 wrote:
Mine is grayed out can't change it. It says auto though.

@gbranscombe1963

from your model, it is an AT&T phone. The CSC code used in the firmware blocks the network type feature. Unless you install another firmware with a different CSC, I am not sure if you can enable the selection.

Try *#*#4636*#*# on your phone and go to Phone Information, you will see "Set Preferred Network Type: is Unknown. You could force it to use LTE/WCDMA here but a reboot would change it back. I think 5G is still not on the list (again, AT&T's firmware locks it)

Re: Samsung S20+ 5g

gbranscombe1963 — Sat, 19 Aug 2023 16:39:36 GMT

It's a Verizon phone.

Re: Samsung S20+ 5g

burkely001 — Mon, 21 Aug 2023 03:34:38 GMT

Hello,

I'm wondering how youve made out with this issue. Have you found anything else out about why you're unable to pull in a 5G connection?

I ask only because I have been banging my head against the wall for the last month or so with multiple carries as I try to find support for my S20 Plus 5G. So far, I've come up with absolutely nothing.

I've found a few articles that state that it's possible in my case (and likely yours), that since I bought the phone unlocked as I usually do with all my phones, that the phone somehow became locked to the first carriers firmware. I've found a few different sources online where these firmwares (or baseband, I believe they're called) can be downloaded but I'm not sure how I feel about doing that without anyone explaining the process and what to expect from it.

A little example of what I've been through this last month; I changed my Koodo plan from a 4G plan to a 5G. Couldn't get a 5G connection. I spoke to multiple reps at Koodo, none were helpful. The last rep told me Telus/Koodo/PM only have 2 two tower in my city (I live in Sudbury, Ontario) which is absolute lie then made me get pretty heated when they tried to tell me they wouldn't give me back my 4G plan at the rate I was paying.

.so I then ordered a Virgin 5G plan. I went through the exact same issue. Only they went more in depth to troubleshoot and in the end, I had asked them to just cancel the plan (virgin is the one carrier where I was able to see a 5G option under network settings). Then I decided I would try Rogers. And of course, NOT to my surprise, no 5G connections. So again, went through troubleshooting with them. End result, I asked them to cancel the plan.

So where I'm going with this, is there must be some sort of way to permanently unlock the 5G bands with this phone specifically (the s20 line).

ivs read that both the s20 plus and the s20 ultra suffer from this same issue.

Id be all ears if you or anyone else has some sort of solution.

Re: Samsung S20+ 5g

softech — Mon, 21 Aug 2023 03:58:25 GMT

@burkely001 wrote:

.so I then ordered a Virgin 5G plan. I went through the exact same issue. Only they went more in depth to troubleshoot and in the end, I had asked them to just cancel the plan (virgin is the one carrier where I was able to see a 5G option under network settings).

@burkely001

So, you were able to see 5G with Virgin Mobile?

did you try to wipe the phone and re-setup and see if you see 5G? But if it is down to the CSC firmware issue, I think it won't help

Is yours a AT&T version of the phone too? As said above, look like AT&T could have hidden the 5G option. You can use Odin tool to flash a different but compatible firmware from another carrier. Of course, if you are worry, get a local mobile shop to do it for you

Some people mentioned some app on Google store could help, but those are third party app, so use with caution.