topic Re: eSIM will not activate in Get Support

eSIM will not activate

EDE — Tue, 22 Aug 2023 18:33:45 GMT

After multiple attempts using QR code - my iPhone 12 Max Pro is now in SOS mode, as I have no carrier.
I answered yes to current carriers ‘alert’ to transfer number, and now have no access.
Using QR code - continue to receive “unable to activate, contact carrier”

There is no access to assistance with this, have searched the forums, tried several times to submit a ‘ticket’ and am now so frustrated that I completely regret this attempt to switch to PM.

Can anyone tell me something to help with this issue? Am I suppose to take my actual SIM card out before attempting to activate this “eSIM”? Can I manually enter any info into my settings?

Re: eSIM will not activate

Handy1 — Tue, 22 Aug 2023 18:35:06 GMT

@EDE First try resetting network settings . If no luck please message support to help re provision the sim for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM will not activate

hTideGnow — Tue, 22 Aug 2023 18:41:01 GMT

HI @EDE

did you try to use the QR code you got on the email? scan the code on the email

and confirm if the phone is clean here (not sure if that is a new phone you bought):

https://www.devicecheck.ca/check-status-device-canada/

and last, submit ticket with cs agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM will not activate

EDE — Tue, 22 Aug 2023 19:07:30 GMT

Reset Network settings, and still no change. I have sent a message. Thank you for the link.

Re: eSIM will not activate

EDE — Tue, 22 Aug 2023 19:08:44 GMT

Yes, it was the QR code in my email. I use the link you sent me, and all is good, and I have sent in a message. Thank you for the link. Hopefully I can get some help with this. It’s very frustrating.

Re: eSIM will not activate

Handy1 — Tue, 22 Aug 2023 19:08:56 GMT

@EDE They should respond with in 20 mins to 2 hours and ask some verification questions to get started to help you .

Re: eSIM will not activate

softech — Tue, 22 Aug 2023 19:09:25 GMT

@EDE

you checked your iPhone and see the eSIM installed already?

did you check if the phone is clean? (please use the IMEI # for the eSIM to check). If it is clean, it could be just sim provisioning issue and support would be able to help

Re: eSIM will not activate

EDE — Tue, 22 Aug 2023 19:43:15 GMT

can you tell me how to do this ‘check’ to see if iPhone is clean?

Re: eSIM will not activate

Handy1 — Tue, 22 Aug 2023 19:44:14 GMT

@EDE

Check

Check the Status of Your Device in Canada | https:/

Re: eSIM will not activate

softech — Tue, 22 Aug 2023 19:46:09 GMT

@EDE wrote:
can you tell me how to do this ‘check’ to see if iPhone is clean?

@EDE

check here:

https://www.devicecheck.ca/check-status-device-canada/

enter the IMEI for your eSIM, if you are unsure, enter the 2 IMEIs you see there and check both