topic Re: Can't access account in Get Support

Can't access account

Cass77 — Tue, 22 Aug 2023 19:14:51 GMT

I am trying to put money on my account to reactivate service (it has not been 90 days) I login and it wants a security code sent to email or text. I type the code in exactly as it shows we every time and it says invalid code. At first it wasn't even sending a code at all. I can't access any help because it wants me to login and I'm not able so I created a new account so I could at least chat. I am 100% positive I'm typing in the correct code and it will not allow me to access account.

Re: Can't access account

hTideGnow — Tue, 22 Aug 2023 19:16:33 GMT

HI@Cass77

did you type in the code or copy and paste?

please try again using Incognito/Private/Secret mode to login and type in the code

If still does not work, please submit ticket to CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't access account

dust2dust — Tue, 22 Aug 2023 19:17:53 GMT

Check your credit transactions for the last time you paid. If more than 4 months then the account is dead.
If less than 4 months then for good measure, from another phone dial 1-855-4pu-blic and listen to the recording. It will be one of three options.
Then there are different ways to pay the account.

Re: Can't access account

Handy1 — Tue, 22 Aug 2023 19:20:36 GMT

@Cass77 you can buy payment vouchers from shell 7-11 or recharge .com and load them *611 and resume service