topic Re: Confirming Identity in Get Support

Confirming Identity

Joys — Tue, 22 Aug 2023 17:53:58 GMT

When web site asks to enter 6 digit code sent to my phone number. I do not receive the code on my messages app.

Re: Confirming Identity

Handy1 — Tue, 22 Aug 2023 17:55:56 GMT

@Joys Click the option that says did not get code or hit resend code a few times . You should then get option to send code to email instead. . If no luck please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confirming Identity

hTideGnow — Tue, 22 Aug 2023 18:02:06 GMT

HI @Joys

on that same screen, click Didn't receiving code? and then you will see an option Send email there, click on it