topic Re: I bought a new mobile. but the eSim cant be moved in Get Support

I bought a new mobile. but the eSim cant be moved

laramo — Tue, 22 Aug 2023 17:56:45 GMT

i bought a new I phone. I tried to mobe my esim to the new phone several times but it is not allowed from public mobile

what should I do ?

Re: I bought a new mobile. but the eSim cant be moved

Handy1 — Tue, 22 Aug 2023 18:01:00 GMT

@laramo you cannot transfer eSIM . You need to go into your app and go to subscription add on page . And at the bottom of that page you can buy sim option there .

add or you can get a physical sim and sim swap the number in your my account also on profile page

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: I bought a new mobile. but the eSim cant be moved

hTideGnow — Tue, 22 Aug 2023 18:01:02 GMT

HI @laramo

you cannot move a eSIM for free like you would have done with a physical sim card. You will need to buy a new one for $5

So, just need to install the PM app on your new phone, login My Account and go to Subscription & Add-on page and buy a new eSIM from the bottom of the page