topic $45 plan gone in Get Support

$45 plan gone

DwayneH — Tue, 22 Aug 2023 15:25:32 GMT

I requested a change from the $39 plan to the $45 promotional plan, to start at end of my current billing cycle, instead of immediately. It looks like the $45 plan is removed, and the change request doesn't appear in my account anymore. Will my change request be honoured?

Re: $45 plan gone

hairbag1 — Tue, 22 Aug 2023 15:32:47 GMT

@DwayneH

if you set it to Change at next Renewal, you should see that plan on your account on renewal day.

added pic

Re: $45 plan gone

Handy1 — Tue, 22 Aug 2023 15:27:41 GMT

@DwayneH Did it just renew check like this

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

the plan is still there and available . But you can ask support what’s up also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: $45 plan gone

JRod — Tue, 22 Aug 2023 15:28:33 GMT

@DwayneH

You can always reach out to support to confirm with them!

The below link will allow you to private message a customer support agent directly in order to get support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in.

Re: $45 plan gone

Handy1 — Tue, 22 Aug 2023 15:30:53 GMT

@DwayneH Also when you log into your account and go to subscriptions add on page should so your upcoming change . And look something like this

Re: $45 plan gone

dust2dust — Tue, 22 Aug 2023 15:30:59 GMT

Did you get a screenshot of the scheduled plan change when it was there? There were stories in the past where scheduled plan changes were removed when the plan was removed. This goes against historical practice where they used to honour those plan changes.

Re: $45 plan gone

hTideGnow — Tue, 22 Aug 2023 15:31:13 GMT

HI @DwayneH

the $45 plan is there on My Account

when is it going to be your new renewal date? Login My Account once more using Incognit/Private/Secret mode, maybe it is scheduled already and hence you cannot see it there as a choice

Re: $45 plan gone

DwayneH — Tue, 22 Aug 2023 15:34:41 GMT

Wow great responses, I found where it shows pending, and it's still there, thanks.

Re: $45 plan gone

dust2dust — Tue, 22 Aug 2023 15:37:15 GMT

Take a screenshot just in case there's a problem.

Re: $45 plan gone

hTideGnow — Tue, 22 Aug 2023 15:38:35 GMT

HI @DwayneH

all good. You can take a screenshot and save it as a proof just in case