topic Re: August bill in Get Support

August bill

Mark23D — Tue, 22 Aug 2023 11:44:09 GMT

My auto payment did not go through and I have since paid but now my bill is 62.5 and it should be 39.55. Has my promotion disappeared? Can this be corrected?

Re: August bill

Handy1 — Tue, 22 Aug 2023 11:47:06 GMT

@Mark23D It. Because auto pay failed . And you had to make payment for full amount . You should see the credit back in your account with in the next 24 hours . If not reach out to support to investigate

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: August bill

softech — Tue, 22 Aug 2023 11:52:46 GMT

@Mark23D are you on the $55 plan with $20 off?

If so, to resume this promo plan, you just need to pay the $55 plus tax first . PM system will credit you back $20 into your account as Available Find within a day or two. The $20! can then be used towards next renewal. So, in the next renewal, with Autopay working again and with this. $20 credit from this payment , the system will only debit your only $15 + tax

Re: August bill

esjliv — Tue, 22 Aug 2023 12:16:14 GMT

@Mark23D wrote:
My auto payment did not go through and I have since paid but now my bill is 62.5 and it should be 39.55. Has my promotion disappeared? Can this be corrected?

@Mark23D - none of us can correct this on your account. We are customers and members like you here in the public community forum.

So since you paid, does that mean all services are working okay?

Check your 'payment history' in your My Account to see if anything shows up that may explain this.