topic Re: Can't send texts in Get Support

Can't send texts

yo2 — Tue, 22 Aug 2023 04:18:21 GMT

I signed up for my plan a month ago and since I signed up no one has been receiving my texts. I've been troubleshooting with an agent but anything I tried didn't work. I finally decided to get a new sim card to see of it was a faulty sim but it's still not working. Any advice on what to do?

Re: Can't send texts

Handy1 — Tue, 22 Aug 2023 04:20:45 GMT

@yo2 Have you tried resetting network settings ? Can you try SIM card in another phone to test ? And is this iPhone or android

Re: Can't send texts

maximum_gato — Tue, 22 Aug 2023 04:28:41 GMT

@yo2

Android or iPhone?

What troubleshooting have you done? What messaging app are you using? Stock or third party? Have you cleared the messaging app cache ? Have you accidently subscribed to RCS (Chat features)? Are your messaging chat bubbles a light or dark colour? Do your messages send?

Re: Can't send texts

yo2 — Tue, 22 Aug 2023 04:32:59 GMT

I when tried resetting the network and putting the sim I another phone. Neither helped

Re: Can't send texts

yo2 — Tue, 22 Aug 2023 04:33:55 GMT

I have done all kinds, network reset, apn settings, new sim, different phone, etc. Nothing helped

Re: Can't send texts

Handy1 — Tue, 22 Aug 2023 04:35:09 GMT

@yo2 Are you putting 1 in front of the contacts

Re: Can't send texts

dust2dust — Tue, 22 Aug 2023 04:44:35 GMT

Different phone? I was thinking about the SMSC number. But if it does the same thing on another phone then that wouldn't be it. You haven't answered the make and model question yet. Did support tell you to try another sim?

Re: Can't send texts

HALIMACS — Tue, 22 Aug 2023 10:14:34 GMT

@yo2

Do all other services work?

Can you call and receive calls and does your data work?

Please indicate your device make and model.

Re: Can't send texts

yo2 — Tue, 22 Aug 2023 19:30:12 GMT

All other services are working besides the outgoing texts. I have tried another public mobile sim in the same device and it worked fine so I know it's not a problem of the device

Re: Can't send texts

hTideGnow — Tue, 22 Aug 2023 19:31:46 GMT

HI @yo2

iPhone or Android?

did you try your sim in another phone and test?

Re: Can't send texts

dust2dust — Tue, 22 Aug 2023 19:32:34 GMT

Questions asked help us to narrow down the problem or provide help. Please answer the make and model question. Maybe there are others.

Re: Can't send texts

yo2 — Tue, 22 Aug 2023 19:32:50 GMT

Android. Yes I have tried

Re: Can't send texts

yo2 — Tue, 22 Aug 2023 19:33:43 GMT

The make is LG wine 2 flip phone.

Re: Can't send texts

hTideGnow — Tue, 22 Aug 2023 19:34:33 GMT

@yo2 wrote:
Android. Yes I have tried

HI @yo2

i guess same result

you tried Reset All Networks?

did you try using a different texting app? I see some people got similar problem resolved with a new messaging app

Re: Can't send texts

yo2 — Tue, 22 Aug 2023 19:36:58 GMT

No. But it's just basic sms I guess I can try that

Re: Can't send texts

dust2dust — Tue, 22 Aug 2023 19:37:05 GMT

Do you use a standard texting app? Is it a Samsung? What version of Android?
Can you dial *#*#4636#*#* and scroll all the way down and is there anything in the SMSC box? Then click refresh. What number if anything shows up in the box?

Re: Can't send texts

yo2 — Tue, 22 Aug 2023 23:24:28 GMT

Thanks I have messaged an agent