topic I never know in Get Support

I never know

Clummiss — Tue, 22 Aug 2023 04:08:50 GMT

I never know when my plan starts each month u til it's too late. Why don't a get a notification to let me know that I'm stating a new cycle. Not only did my 30GB of data not roll over but (now I switched to a smaller amount of data) I got a noti e saying I've used 95% already! I didn't even know that the plan started!!

Re: I never know

Handy1 — Tue, 22 Aug 2023 04:13:22 GMT

@Clummiss PM stopped sending bill text back in April . But your bill should be every 30 days and data does not roll over . double check you data usage like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: I never know

BKNS27 — Tue, 22 Aug 2023 08:31:29 GMT

@Clummiss

PM doesn’t sent text on your renewal date since the switch to the new app and website. The data notification could be the data counter app on your phone based on a monthly cycle but PM is on a 30 days cycle so better to disable it and refer to your account on the renewal date.

Re: I never know

DDM69 — Tue, 22 Aug 2023 15:31:41 GMT

Public Mobile is self serve. You need to manage / monitor these things on your own.