topic Re: HELP - EverSafe account creation software problems in Get Support

HELP - EverSafe account creation software problems

GeneralRigatoni — Tue, 22 Aug 2023 04:28:27 GMT

I'm able to log into my Public Mobile account, but it redirects me to this EverSafe signup/login page.

If I try to log in with the same credentials, it says no account exists. When I click signup, the code sent to the email does not work. I've tried this on multiple browsers on incognito mode. Nothing works. What to do?

Is Public Mobile working on a fix to this godawful system? I can't even see what cellular plan I have because I'm blocked by this malfunctioning EverSafe thing.

Re: HELP - EverSafe account creation software problems

softech — Tue, 22 Aug 2023 02:39:12 GMT

@GeneralRigatoni

sound like the Eversafe system was unable to link your email login with the My Account. Easy fix for PM but you need to engage them by direct message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: HELP - EverSafe account creation software problems

Community_QA_ — Tue, 22 Aug 2023 02:40:02 GMT

@GeneralRigatoni

had that problem with one of my accounts, agent too care of it

open ticket with chatbot (i see the bubble on the lower right coming back now )

Re: HELP - EverSafe account creation software problems

Handy1 — Tue, 22 Aug 2023 02:40:41 GMT

@GeneralRigatoni Please submit ticket with support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: HELP - EverSafe account creation software problems

hTideGnow — Tue, 22 Aug 2023 02:43:42 GMT

hi @GeneralRigatoni you won't be able to do much without agent help. Please submit ticket with cs agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437