topic Re: Unable To Create Ticket in Get Support

Unable To Create Ticket

TangeloGorilla — Tue, 22 Aug 2023 02:10:18 GMT

I've tried on my phone, two computers, in Incognito and outside of it, and cannot get the page to open to submit a ticket. I have three referrals, two of which I received the text for two weeks ago, and still nothing showing in my account. I don't know how to actually communicate with Public Mobile at this point to have the issue fixed. Is there any other way to get word to them and get help fixing whatever is wrong on the back end?

Re: Unable To Create Ticket

JRod — Mon, 21 Aug 2023 23:09:24 GMT

The below link will allow you to private message a customer support agent directly in order to get support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in.

Re: Unable To Create Ticket

Handy1 — Mon, 21 Aug 2023 23:09:24 GMT

@TangeloGorilla Here’s how

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable To Create Ticket

LitlLdy — Mon, 21 Aug 2023 23:11:05 GMT

@TangeloGorilla,

Sorry, the chatbot/virtual assistant is broken & has been for quite some time! Sorry 😞

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: Unable To Create Ticket

esjliv — Mon, 21 Aug 2023 23:16:40 GMT

@TangeloGorilla - it should be apparent to ALL customers how to private message Public Mobile Customer Support.

Go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.