topic Re: 25 dollar plan in Get Support

25 dollar plan

Alg — Mon, 21 Aug 2023 22:50:56 GMT

I can’t change back to 25 dollar plan although it exists until I sign in

Re: 25 dollar plan

LitlLdy — Mon, 21 Aug 2023 22:55:46 GMT

@Alg wrote:
I can’t change back to 25 dollar plan although it exists until I sign in

@Alg , I still see it on my account when switching subscription plans in the Public Mobile app & on My Accounts on the Public Mobile website!

Re: 25 dollar plan

hTideGnow — Mon, 21 Aug 2023 22:55:42 GMT

Hi @Alg

Please use Change on Renewal option to schedule the change unless you want to change it now, then use Change Now

if still unable to change back to $25 still , submit a ticket with CS agent here for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 25 dollar plan

Handy1 — Mon, 21 Aug 2023 22:57:29 GMT

@Alg You can get support to help you change to the plan

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 25 dollar plan

esjliv — Mon, 21 Aug 2023 23:10:19 GMT

@Alg - if an incognito or private mode tab did not work, can you try a different device to see the $25 plan?

What are you seeing? Is your account active or suspended or on hold...anything else to report?

Re: 25 dollar plan

dust2dust — Mon, 21 Aug 2023 23:14:05 GMT

Why is support being suggested? You can do this yourself.
On a non-mobile browser and the app have you selected the All button next to 5G speed and 4G speed? Then scroll down. If you select 5G you'll see only 5G plans. Same with 4G. Select All.

Re: 25 dollar plan

Community_QA_ — Tue, 22 Aug 2023 02:44:30 GMT

@dust2dust if OP can do it himself, he won't asked 🤣

don't feel grumpy.. you get my bravo back

@Handy1 helped OP, so why not 👍