topic Re: Cancel service in Get Support

Cancel service

MLH2 — Mon, 21 Aug 2023 22:02:29 GMT

I finally was able to transfer my phone numbers to Telus but now I can’t get into my public mobile account to cancel. What do I do?

this is the reason I’m getting rid of public mobile. It is so frustrating.

Re: Cancel service

JRod — Mon, 21 Aug 2023 22:04:26 GMT

@MLH2

If you have ported your number to Telus, then your public mobile account was already closed automatically during that process.

Re: Cancel service

MLH2 — Mon, 21 Aug 2023 22:05:14 GMT

What about my credit card information? Will I still be charged?

Re: Cancel service

Chalupa_Batman — Mon, 21 Aug 2023 22:06:02 GMT

@JRod is correct, when you port out a number from Public Mobile it automatically closes the account. If you'd like to double down on that, just log into your account, go to the payment section and remove the credit card information. If there is no credit card number to charge, account is closed. But once again, once you port a number, it's closed.

Re: Cancel service

JRod — Mon, 21 Aug 2023 22:06:16 GMT

You should not be charged further as your account no longer exists if you ported over to Telus successfully.

Re: Cancel service

computergeek541 — Mon, 21 Aug 2023 22:06:53 GMT

@MLH2 wrote:
What about my credit card information? Will I still be charged?

You're not supposed to be (assuming that the number transfered corrrectly). I would suggest contacting a Public Mobiel customer support agent thorugh https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to ask that the your credit card be removed from your Public Mobile account.

Re: Cancel service

Handy1 — Mon, 21 Aug 2023 22:08:22 GMT

@MLH2 Yes if you successfully ported your number out of PM it will automatically close your account . Hence why you can opt sign in anymore . You won’t be charged again

Re: Cancel service

computergeek541 — Mon, 21 Aug 2023 22:08:52 GMT

@Chalupa_Batman wrote:
@JRod is correct, when you port out a number from Public Mobile it automatically closes the account. If you'd like to double down on that, just log into your account, go to the payment section and remove the credit card information. If there is no credit card number to charge, account is closed. But once again, once you port a number, it's closed.

The customer has already indicated that there is no access to the Public Mobile account. However, even if the customer could still get into the Public Mobile self serve account, there isn't any way for customers to remove the credit card from there. Only a customer support agent can do that.

Re: Cancel service

computergeek541 — Tue, 22 Aug 2023 01:43:09 GMT

@MetaMorpheusMob wrote:
@computergeek541
Before porting out a departing customer can then confirm in account that payment method is removed or is account inaccessible?

Customers can't remove a debit or credit card from the Public Mobile account without getting a customer support agent to do it. That's the case even if the Public Mobile account is still open.

Re: Cancel service

Handy1 — Tue, 22 Aug 2023 03:41:49 GMT

@MetaMorpheusMob The window to port out would be before the next renewal. But in any case once successfully ported out . One cannot sign back into the account. At all so no way to check that credit card info was removed unless you asked support prior of the port