topic Re: Mobile Hotspot Not Working in Get Support

Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 03:47:44 GMT

Any idea why my hotspot isn't working on my Pixel 6a? It's always worked in the past, right up until last month. The only thing that's changed is I switched from the $39/20GB plan to the $50/40GB Can/US plan. Data on my phone works fine, but when I connect my iPad it says the wifi doesn't have an internet connection.

From what I can see online the APN should be sp.mb.com (which it is for Mobile Internet), but mine is isp.mb.com for Tethered Mobile Internet. And unfortunately the settings are greyed out so I can't change them.

And the 3 dots just have a cancel option, nothing else.

Any ideas?

Re: Mobile Hotspot Not Working

softech — Sat, 19 Aug 2023 03:54:38 GMT

@DennyCrane

try this , especially the line about DUN

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Mobile Hotspot Not Working

Chalupa_Batman — Sat, 19 Aug 2023 03:57:12 GMT

This is why I'm not a fan of Android. With iPhone, you click on Hotspot and pick one. Easy as pie. Android needs to start making life easier for their users.

Hope @softech suggestion works for you.

Re: Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 03:57:11 GMT

Thank you @softech

Unfortunately all the APN settings are greyed out and don't appear to be editable. I'm accessing them from within network settings-->sim cards-->public Mobile>APN

Re: Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 03:58:32 GMT

@Chalupa_Batman I've used android hotspot for years and never had an issue. I always just turned it on and I was off to the races. But now that I've changed to the Can/US plan I'm having issues.

Re: Mobile Hotspot Not Working

LitlLdy — Sat, 19 Aug 2023 04:24:27 GMT

@DennyCrane , I have a dumb question, what does clicking on the + symbol do? Will it allow you to create a new APN then use @softech suggestion there?

+ Select New APN

Re: Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 04:23:11 GMT

@MetaMorpheusMob LOL she's busy on TikTok 😂

Re: Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 04:23:59 GMT

@LitlLdy Not dumb at all! What's dumb is that I missed that! I was able to create a new APN profile. I'll go test it in a few minutes to see if I did it right. Thank you!

Re: Mobile Hotspot Not Working

LitlLdy — Sat, 19 Aug 2023 04:25:47 GMT

@DennyCrane wrote:
@LitlLdy Not dumb at all! What's dumb is that I missed that! I was able to create a new APN profile. I'll go test it in a few minutes to see if I did it right. Thank you!

@DennyCrane , sitting here crossing my fingers, eyes, toes, arms, legs, & holding my breathe! 🙏🏼 it works!

Re: Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 04:39:02 GMT

Thank you @LitlLdy and @softech that worked! Adding a new APN profile with the settings noted did the trick. Much appreciated 🙏

Re: Mobile Hotspot Not Working

LitlLdy — Sat, 19 Aug 2023 04:41:19 GMT

@DennyCrane wrote:
Thank you @LitlLdy and @softech that worked! Adding a new APN profile with the settings noted did the trick. Much appreciated 🙏

@DennyCrane , 👏🏻 I had to do that with one of my phones before but didn’t remember the + sign!

Re: Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 04:46:57 GMT

No iPhone for me (other than my work phone I'm stuck with), but I could go for a RAZR or a Startac!

Re: Mobile Hotspot Not Working

DennyCrane — Sat, 19 Aug 2023 04:49:02 GMT

@MetaMorpheusMob 🤷😏

Re: Mobile Hotspot Not Working

SlickToxic — Mon, 21 Aug 2023 20:03:53 GMT

An iPhone user that assists not pumping bravado

Re: Mobile Hotspot Not Working

SlickToxic — Mon, 21 Aug 2023 20:07:22 GMT

What is making the difference with these apns? Caused by the plan change for US data?

Works in Canada for any Public custmr?

Re: Mobile Hotspot Not Working

softech — Mon, 21 Aug 2023 20:14:53 GMT

@MetaMorpheusMob wrote:
@softech
Why didn't the APNs populate themselves?

@MetaMorpheusMob surpossingly it should populate itself, and in most cases they work well

APN node structure consists of network id/mcc/mnc are all stored on the sim card and the device will pull it off from the sim card. But it is a known issue many phones designed for Asian and European markets were unable to populate the APN properly without some level of manual work. Umidigi is one of the more popular Asian brands and you see many with the same issue

Re: Mobile Hotspot Not Working

Jamiesgirl — Sun, 03 Dec 2023 00:50:21 GMT

I am unable to edit apn its all blacked out . I was able to put my Sim card in my tablet and make the changes and it worked but unable to do it in mine and my husband's phone. I can add a new one bit can't select it . Any suggestions?

Re: Mobile Hotspot Not Working

Kiddles — Wed, 13 Mar 2024 17:08:01 GMT

Would you have a solution for an android, ulefone p12?

I have the same issue. Hot spot found but no internet.

Re: Mobile Hotspot Not Working

softech — Wed, 13 Mar 2024 17:33:04 GMT

@Kiddles

check the APN, especially APN. type, you need the duns there

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipr,dun
   (might need to include dun for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D