topic Re: Payment and Reactivation in Get Support

Payment and Reactivation

CD617 — Mon, 21 Aug 2023 19:44:43 GMT

I'm trying to pay up my account so it can reactivated. My only payment method is with my bank debit card. I tried calling the service number but it said my call can't be completed as dialed. What can I do?

Re: Payment and Reactivation

Handy1 — Mon, 21 Aug 2023 19:46:08 GMT

@CD617 You can buy payment vouchers from 7-11 shell gas station or re charge .com and load it *611 from the phone

Re: Payment and Reactivation

dust2dust — Mon, 21 Aug 2023 19:47:57 GMT

When did you last pay? If more than 4 months then your account is dead. What service number?

Re: Payment and Reactivation

hTideGnow — Mon, 21 Aug 2023 19:51:08 GMT

HI @CD617

if you call 1-855-4PUBLIC, what the system say about your account?

if it just said suspended, then it's ok

To get your service back first, you can just get a voucher from Shoppers drug mart and load the voucher using *611

Re: Payment and Reactivation

LitlLdy — Mon, 21 Aug 2023 19:54:46 GMT

@CD617 wrote:
I'm trying to pay up my account so it can reactivated. My only payment method is with my bank debit card. I tried calling the service number but it said my call can't be completed as dialed. What can I do?

@CD617 , I pay on mine using vouchers I purchase online from MuskBird. I pay using e-transfer but you can pay using a card or PayPal. I provide my phone #, the amount I want to pay. I receive an email confirmation & after a few minutes it is automatically added to Public Mobile account without me even having to leave my home!

Re: Payment and Reactivation

dust2dust — Mon, 21 Aug 2023 19:59:21 GMT

@LitlLdy- Say what now?! Really?! You don't get a voucher pin code and then dial 611 to enter it (or use the account)?

Re: Payment and Reactivation

LitlLdy — Mon, 21 Aug 2023 20:25:31 GMT

@dust2dust wrote:
@LitlLdy- Say what now?! Really?! You don't get a voucher pin code and then dial 611 to enter it (or use the account)?

@dust2dust , you can choose to do it that way Public Mobile TopUp where you purchase it & receive the pin in your email then sign into your Public Mobile Account to add it but I purchased the other option Public Canada RTR that tops it up for you by providing your phone #! Which this option works great if you can’t login to your account nor call 611 ! It was easier for me since I have dyslexia! 🤣

Edit: @dust2dust , To add the links to show the difference 🙂

Re: Payment and Reactivation

dust2dust — Mon, 21 Aug 2023 20:04:42 GMT

@LitlLdy- Thank you for that news. I did not know that was an option with that service. That's how the real time payments method works in like a Mobil store. Maybe I should have another look at ding and recharge.

Re: Payment and Reactivation

LitlLdy — Mon, 21 Aug 2023 20:07:49 GMT

@dust2dust wrote:
@LitlLdy- Thank you for that news. I did not know that was an option with that service. That's how the real time payments method works in like a Mobil store. Maybe I should have another look at ding and recharge.

@dust2dust , I edited my post to show the difference between the 2 on MuskBird to give options. I’m on the $15 3g plan & it only cost me 30 cents for the service fee.