topic Re: Transfer a number in Get Support

Transfer a number

MLH2 — Mon, 21 Aug 2023 19:40:20 GMT

I’m trying to transfer my number to Telus but when I contact Telus and provide them with my account number, it’s incorrect.

Re: Transfer a number

Handy1 — Mon, 21 Aug 2023 19:43:01 GMT

@MLH2 Is the PM account still active log into you account and go to profile page and get the correct account number or ask support for it . Remember to leave PM SIM card in phone to reply YES to the confirmation text PM will send you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer a number

dust2dust — Mon, 21 Aug 2023 19:43:40 GMT

Did you log in here and get your account number?

Re: Transfer a number

JRod — Mon, 21 Aug 2023 19:43:51 GMT

Are you giving them the account number from the self serve portal? It can be found in My Account, Profile, then click the eye beside it to view and copy it in its entirety.

Re: Transfer a number

hTideGnow — Mon, 21 Aug 2023 19:46:34 GMT

HI @MLH2

if you are porting to Telus, you can activate a new number first. Then call Telus support and ask them to move the number from PM to Telus

But of course, it is better you login My Account first and get the correct account number