topic Activation in Get Support

Activation

ClausWag — Mon, 21 Aug 2023 18:50:52 GMT

Hi there,

Trying to activate my phone. Have done all the steps to and including payment. For the final step I have a android phone and it is incapable of scanning the QR Code to finish the Activation process. What do I need to do to finish the process?

Thank you,

Claus.

Re: Activation

Handy1 — Mon, 21 Aug 2023 18:55:12 GMT

@ClausWag Please submit ticket with support to help . You may need to get a physical SIM card then instead to use . Best to call around to local telus stores for availability or Oder from Amazon . And support may credit you the difference in your account just ask

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

hTideGnow — Mon, 21 Aug 2023 18:56:44 GMT

HI @ClausWag

you are saying you cannot scan the QR code from email? you go to app store and download any QR code scanner and it will work

maybe try this one: https://play.google.com/store/apps/details?id=tw.mobileapp.qrcode.banner&hl=en_CA&gl=US

or use Google Len

https://play.google.com/store/search?q=google%20len&c=apps&hl=en_CA&gl=US

Re: Activation

BKNS27 — Mon, 21 Aug 2023 18:59:41 GMT

@ClausWag

Best to activate a SIM rather than eSIM because it is easier to pop the SIM out and pop it into other phones.

But if you prefer eSIM, go to your email and scan the QR code with your phone camera.

If that didn’t work, you need to contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

What is the make and model of your phone that you are having issues with eSIM?

Re: Activation

ClausWag — Mon, 21 Aug 2023 18:57:36 GMT

Thanks. Do not have Data on phone.

Re: Activation

hTideGnow — Mon, 21 Aug 2023 18:58:37 GMT

@ClausWag wrote:
Thanks. Do not have Data on phone.

HI @ClausWag

no need data. Just do it from Wifi , home Wifi or free Wifi out there

Re: Activation

ClausWag — Mon, 21 Aug 2023 18:58:51 GMT

Have new SIM Card. Trying to get hold of Agent.

Re: Activation

hTideGnow — Mon, 21 Aug 2023 19:00:01 GMT

@ClausWag wrote:
Have new SIM Card. Trying to get hold of Agent.

HI @ClausWag

if you want to change it back to physical sim card, submit a ticket with agent here and they will set it up :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

BKNS27 — Mon, 21 Aug 2023 19:01:56 GMT

@ClausWag

You can only activate the new SIM through the PM app.

Re: Activation

Handy1 — Mon, 21 Aug 2023 19:02:05 GMT

@ClausWag They usually reply with in 20 mins to 2 hours . So just keep and eye on your community inbox for there reply or use this link to it after you first send message

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage