topic Re: Urgent Want to talk to a customer service support agent in Get Support

Urgent Want to talk to a customer service support agent

seghier — Sun, 21 Aug 2022 22:21:19 GMT

I wanted to talk to a customer service support in order to re-activate my account suspended for more than a month . In 3 days I will lose even the number if do not reactivate in time .

Urgent

Re: Urgent Want to talk to a customer service support agent

esjliv — Sun, 21 Aug 2022 22:22:16 GMT

@seghier - are you not able to log into your account to make a payment and reactivate?

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Urgent Want to talk to a customer service support agent

hTideGnow — Sun, 21 Aug 2022 22:22:59 GMT

Hi @seghier can you login?. you can easily activate yourself without CS Agent help

if you cannot login, open ticket with PM CS Agent to have the pwd reset

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Urgent Want to talk to a customer service support agent

hairbag1 — Sun, 21 Aug 2022 22:25:14 GMT

Get some payment vouchers, then dial 611 to add 'em to your acct.

Re: Urgent Want to talk to a customer service support agent

Yummy — Sun, 21 Aug 2022 22:27:17 GMT

Your account can be suspended for up to 90 days without losing number.

- Log in to your account and manually pay

- Get voucher and pay either through your account or calling 611.

If nothing of above works for you, contact agent.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Urgent Want to talk to a customer service support agent

darlicious — Sun, 21 Aug 2022 22:36:34 GMT

@seghier

Contact customer support to regain access to your account however in the meantime if you want to ensure that you reactivate your account before it is canceled and deactivated pay with a public mobile voucher. All the info you need to know on this can be found in the link below....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Urgent Want to talk to a customer service support agent

John_G1 — Mon, 21 Aug 2023 18:05:23 GMT

but if you can't log into your account (because the system is being user hostile), then one tends to be pretty blocked...

Re: Urgent Want to talk to a customer service support agent

hTideGnow — Mon, 21 Aug 2023 18:07:59 GMT

Hi @John_G1

but user can post here, so, they can submit ticket using this Community account

Re: Urgent Want to talk to a customer service support agent

John_G1 — Mon, 21 Aug 2023 18:12:53 GMT

maybe, maybe not. We had a conversation with an agent but it got dropped for some reason.

And logging into the Community is not always easy too - it has been a mess all day today.