topic Re: Cancel Plan in Get Support

Cancel Plan

mluq431 — Mon, 21 Aug 2023 18:02:04 GMT

Hello, my name is Muhammad Luqman my account number is xxxxxxxx3054. I ported out my number to another service provider. Can you please confirm that my account is closed?
@CS_Agent

Thank you

Re: Cancel Plan

hTideGnow — Mon, 21 Aug 2023 18:04:41 GMT

HI @mluq431

if you cannot connect PM My Account, then YES, it is closed and PM will not charge you again

Re: Cancel Plan

Handy1 — Mon, 21 Aug 2023 18:09:34 GMT

@mluq431 If you ported your number out successfully the your PM account is closed automatically and you shouldn’t be charged again

Re: Cancel Plan

BKNS27 — Mon, 21 Aug 2023 18:40:39 GMT

@mluq431

If you can’t login to your account then it is closed or dial 1-855-4PUBLIC and check your account status.

You must leave your PM SIM in your phone and reply with YES within the 90 minute window when your new carrier activated your new SIM to complete the porting process.