topic Re: Customer Service in Get Support

Customer Service

CD617 — Mon, 21 Aug 2023 17:04:18 GMT

Can I please speak to a customer service representative to pay up my account right away and get the plan reinstated after I mistakenly let it expire?

Re: Customer Service

hairbag1 — Mon, 21 Aug 2023 17:05:24 GMT

@CD617

expired ?...when did last renewal expire ? If longer than 90 days it's gone for good.

Re: Customer Service

hTideGnow — Mon, 21 Aug 2023 17:07:21 GMT

HI @CD617

So, it is over 90 days suspended and you are not able to login?

Submit a ticket with CS agent and you might be able to get the phone number back, but may need a new sim card with a new account , and new rewards start again

Submit ticket here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer Service

dust2dust — Mon, 21 Aug 2023 17:09:53 GMT

What recording do you get when you dial 611?

Re: Customer Service

Handy1 — Mon, 21 Aug 2023 17:10:06 GMT

@CD617 Here’s how

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer Service

SlickToxic — Mon, 21 Aug 2023 17:13:41 GMT

If longer than 90 days bye bye and you lived without this service

May be a good thing

Re: Customer Service

HALIMACS — Mon, 21 Aug 2023 17:29:12 GMT

@CD617

just in case you are unaware, it is not possible to speak one on one with an employee of public mobile as all support is online through its ticketing processes.

We here are other customers, like you, not public mobile employees.

To deal exclusively with public mobile staff, use the messaging options outlined above.

Otherwise, if you need to make a payment, log into your self-serve and make it using a payment card attached to the account [if applicable] or purchase a public mobile payment voucher and apply it either through self-serve or by dialling 611.

Re: Customer Service

BKNS27 — Mon, 21 Aug 2023 18:51:02 GMT

@CD617

PM is done completely online and is a self-serve so you need to make payment online by login to your account and enable Subscribed button or enter a new CC or debit card in file.

You can also dial 611 or call 1-855-4PUBLIC and make a payment with CC or debit but you will need your security PIN to complete payment. Payment by vouchers doesn’t need a PIN.