topic Re: SIM card got refunded? in Get Support

SIM card got refunded?

TS71 — Mon, 21 Aug 2023 13:31:27 GMT

I bought a SIM card this morning and suddenly it’s been refunded. Why?

Re: SIM card got refunded?

Handy1 — Mon, 21 Aug 2023 13:33:58 GMT

@TS71 That is strange as SIM cards are typically non refundable . But if you need one sooner order one Amazon or call around to local Telus Koodo store for availability

Re: SIM card got refunded?

Dunkman — Mon, 21 Aug 2023 13:34:07 GMT

@TS71

That is unusual. How did you find out that it was refunded? Online credit card statement? Email from Public mobile?

Re: SIM card got refunded?

hTideGnow — Mon, 21 Aug 2023 13:34:34 GMT

HI @TS71

it might not be bad, you can either submit a ticket with PM agent and ask or rebuy from elsewhere

Honest, PM could take 3 weeks to deliver sim card, I would re-buy from Telus or Koodo shop to get it right a way or order from Amazon for quicker shipping

Re: SIM card got refunded?

TS71 — Mon, 21 Aug 2023 13:34:52 GMT

email from Public.

Re: SIM card got refunded?

TS71 — Mon, 21 Aug 2023 13:35:39 GMT

Re: SIM card got refunded?

Dunkman — Mon, 21 Aug 2023 13:43:09 GMT

@TS71

Check your mastercard online statement. Make sure that payment went through and then it was refunded. Potential issue with payment? Pending charge did not go through?

If you want Amazon has a sale right now,

https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_2?crid=2MYKIONWZVNF3&keywords=public+mobile+sim+card+canada&qid=1692625152&sprefix=public+mobil%2Caps%2C122&sr=8-2

Likely faster than PM shipping especially prime member.

Re: SIM card got refunded?

BKNS27 — Mon, 21 Aug 2023 15:00:15 GMT

@TS71

Hmmm, that is weird! Plans and SIMs are non refundable. If the refund is in your CC statement to confirm…I would leave it.

PM had a one day promo for free SIM early this year.