topic Re: FaceTime and Pic Messages not working in Get Support

FaceTime and Pic Messages not working

Livia22 — Mon, 21 Aug 2023 13:08:00 GMT

I’ve had public mobile for almost a month, and just the past week I can’t send or receive photo messages. And FaceTime connects but can’t hear or see anything. I have an iPhone, data is on. Help!

Re: FaceTime and Pic Messages not working

softech — Mon, 21 Aug 2023 13:24:52 GMT

@Livia22

your mobile data and voice working?

First, make sure your iOS and carrier profile both updated

And try this:

Go to Settings app, tap Cellular/Mobile Data. Confirm your phone line is turned on. If you have eSIM, make sure the PM phone number is selected and turned on.
Go to Settings, Messages, then tap Send & Receive.
Tap the phone number that you want to use with Messages.
Go Back to the main Settings menu, then FaceTime.
Tap the phone number that you want to use with ‌FaceTime‌.

Re: FaceTime and Pic Messages not working

DDM69 — Mon, 21 Aug 2023 13:24:42 GMT

@Livia22 have you tried to reboot your iphone?

Re: FaceTime and Pic Messages not working

Handy1 — Mon, 21 Aug 2023 13:29:29 GMT

@Livia22 .turn face time off and iMessage off . Then go to general in settings and shut phone down wait a minute turn phone back on and go turn on iMessage and turn on face time again and it should all ne working correctly again

Re: FaceTime and Pic Messages not working

hTideGnow — Mon, 21 Aug 2023 13:36:24 GMT

HI @Livia22

Turn both cellular data and roaming ON.

Next, turn OFF Messages & Facetime, wait 5 mins and turn them back ON . This will force a reset of Apple servers to your new phone.

And check if you have the correct setup for messaging:

Settings >> Messages >> iMessage ON,
Send as SMS ON, MMS ON >> Send & Receive should show your phone # and Apple ID email.

Setup for Facetime also should show your phone # and Apple ID email

Re: FaceTime and Pic Messages not working

BKNS27 — Mon, 21 Aug 2023 14:40:27 GMT

@Livia22

Try rebooting your phone by powering off then back on.

I had an issue with my iPhone 8 this morning. It wouldn’t connect to my home WiFi and kept on saying wrong password when I entered the password. I had to reboot the phone a couple of time before it finally connected.