topic Re: Trying to login to account only takes me to a blank page with Forbidden AI in Get Support

Trying to login to account only takes me to a blank page with Forbidden AI

JulieSB — Mon, 21 Aug 2023 05:14:15 GMT

I can only reach a blank page with Forbidden AI at the top left. Cleared my browser cache/cookies, tried incognito browsing and a different browser without luck. Need access to my account to bump up my data.

Someone posted this link which at least got me to this community support page:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

When I try to start a chat, it is only in French (I've switched the page to English).

This is really quite amusing if it wasn't such bad online service.

Re: Trying to login to account only takes me to a blank page with Forbidden AI

MrPK — Mon, 21 Aug 2023 05:20:05 GMT

Yes same here i think they do maintenance at night.. I cannot login right now either.

Re: Trying to login to account only takes me to a blank page with Forbidden AI

LitlLdy — Mon, 21 Aug 2023 07:53:15 GMT

@JulieSB , you can try to login now. I am able to log into my account & the app!

Re: Trying to login to account only takes me to a blank page with Forbidden AI

JulieSB — Mon, 21 Aug 2023 12:25:57 GMT

Thanks @MrPK - that seems to have been the issue. I can login again.

Re: Trying to login to account only takes me to a blank page with Forbidden AI

JulieSB — Mon, 21 Aug 2023 12:27:31 GMT

Thanks @MetaMorpheusMob - I'm glad to find support in this community 🙂

Re: Trying to login to account only takes me to a blank page with Forbidden AI

JulieSB — Mon, 21 Aug 2023 12:28:38 GMT

Thanks @LitlLdy - I'm in finally too - whew!

Re: Trying to login to account only takes me to a blank page with Forbidden AI

SlickToxic — Mon, 21 Aug 2023 17:03:04 GMT

App and site down for hours? Its still down?

Took an hour to login to account and community Took a nap truly waiting. Used cleaned incognito browser and took an hour

How can I create another ID when it says it is not authentic but you can see up right logged in

Wasting electricity time money to be Kicked!

Made a post of log in experience and its gone ?didn't swear or threaten

Recommended Nap Time Waiting for eversafe was title

This the eay Telus Customers treated? .