topic Re: Can't Login in Get Support

Can't Login

Erin6 — Sun, 20 Aug 2023 23:29:22 GMT

After logging in I am asked to continue my registration, I click continue and it just goes back to the login page. Is there a way to reset my account so I can login?

Re: Can't Login

HALIMACS — Sun, 20 Aug 2023 23:33:05 GMT

@Erin6

Try downloading the public mobile app and using that.

Re: Can't Login

Meow — Sun, 20 Aug 2023 23:53:39 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Can't Login

Erin6 — Sun, 20 Aug 2023 23:55:05 GMT

Closer, the problem is after logging I am asked to sign up for a plan but I already have a working plan. When I enter my SIM number I am told it is already used. How can I reset my account so I don't need to "Activate" when I log in?