topic Re: Trouble transferring number in Get Support

Trouble transferring number

Bob25 — Sun, 20 Aug 2023 22:22:16 GMT

Transferred number from Rogers a month ago and all of a sudden get message saying number couldn’t be transferred.

Re: Trouble transferring number

JRod — Sun, 20 Aug 2023 22:25:29 GMT

Up until this message have you had any issues receiving texts or calls to your number? After the message is service to that number still working?

Re: Trouble transferring number

Bob25 — Sun, 20 Aug 2023 22:29:43 GMT

I've had no issues all month. Received and sent text and phone calls. Set up VM and everything.

Re: Trouble transferring number

Handy1 — Sun, 20 Aug 2023 22:31:43 GMT

@Bob25 First is the roger account still active ? There’s a number for live support to give status update of the port and re trigger it if needed will send you it private message .

Re: Trouble transferring number

JRod — Sun, 20 Aug 2023 22:31:02 GMT

If service is working on your phone with the number you transferred over then I would say this message was sent in error and can be ignored.

might be worth letting customer service know so they can investigate this bug.

The below link will allow you to private message a customer support agent directly in order to get support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in.

Re: Trouble transferring number

Chalupa_Batman — Sun, 20 Aug 2023 22:31:45 GMT

Here's a weird question, do you still have your Rogers SIM card? If so, shut down your phone and swap it and put it back in. Restart. See if you have service. If you still have service, that text could be right which is still odd. But if you don't have service, could be just Rogers messing with you to get you to come back. I wouldn't put anything past Rogers.

Re: Trouble transferring number

Bob25 — Sun, 20 Aug 2023 22:31:51 GMT

The number isn't working any more. They set up a temporary number

Re: Trouble transferring number

softech — Sun, 20 Aug 2023 22:32:42 GMT

@Bob25 were you ever able to receive incoming calls on your PM sim card?

Call your friend now and ask them what number there see in their caller id. If they see a different 0hinr number, them you could have missed to reply YES to a Rogers sms to approve the transfer and now the porting expired after a month

If that is the case, as long as the Rogers account is still active, you can re-request porting from My account. Let us know and we will make sure you do things right this time

Re: Trouble transferring number

JRod — Sun, 20 Aug 2023 22:35:44 GMT

Ah now I understand. In this case you should reach out to customer service to get assistance and look into restarting the port or what your options are

The below link will allow you to private message a customer support agent directly in order to get support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in.

Re: Trouble transferring number

Bob25 — Sun, 20 Aug 2023 22:34:10 GMT

But can I approve the port since I've thrown out the old SIM card since everything seemed to go ok a month ago

Re: Trouble transferring number

softech — Sun, 20 Aug 2023 22:40:20 GMT

@Bob25 you have to call Rogers and they agree to allow the port with a verbal approval

If so, login to My account, go to Profile page , and request Transfer again there

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Re: Trouble transferring number

computergeek541 — Sun, 20 Aug 2023 22:37:14 GMT

@Bob25 wrote:
But can I approve the port since I've thrown out the old SIM card since everything seemed to go ok a month ago

Rogers might manually release the number if you get Public Mobile to submit another number porting request. However, it may be simpler to replace the Rogers SIM card as the Rogers service is likely still working since porting never completed.

Re: Trouble transferring number

Chalupa_Batman — Sun, 20 Aug 2023 22:37:57 GMT

See, something here is smelling funky. It's been a whole month with no problems then out of nowhere your phone no longer works and Rogers ports back your number?

Re: Trouble transferring number

Chalupa_Batman — Sun, 20 Aug 2023 22:52:51 GMT

That shouldn't matter. If Rogers ported out the number to PM, the Rogers account is then closed. If money is owed, they can't port the number back. They'd simply send @Bob25 a bill. But that would keep playing out for months and months till it went to collection. Either way, Rogers can't port number back to Rogers if money is owed.

Re: Trouble transferring number

Bob25 — Sun, 20 Aug 2023 22:56:53 GMT

Rogers never sent SMS asking for approval. Just got message saying if you made the request just ignore message. This is what caused the issue.

So now I will have to port number again and then call Rogers within 90 minutes to tell them to allow the port.

Re: Trouble transferring number

Bob25 — Sun, 20 Aug 2023 23:01:59 GMT

I'm not sure. Apparently I had 30 days to contact Rogers but since I thought everything went through ok, I never did.

Re: Trouble transferring number

dust2dust — Sun, 20 Aug 2023 23:07:16 GMT

The oddity here is that everything seemed to be working for you. Usually inbound calls would be the last to work. Then you would have wondered why that wasn't working. But apparently it was working so you thought nothing of it. Can you log in to your Rogers account? Did you pay Rogers for a renewal? Did you pay for a renewal here?

So log in here and do another transfer number. Then yes contact Rogers to see if you can do a verbal confirmation. Maybe they'll give you an offer you can't refuse 🙂

Re: Trouble transferring number

Chalupa_Batman — Sun, 20 Aug 2023 23:12:33 GMT

I would then follow @Handy1 advice and allow him to send you the number to PM to help you port over your number. The reason I say this is because if you try to initiate it yourself, there could be a very good chance that you'll be on the hook for a months charge from Rogers. If PM does it on your behalf, they can advise Rogers this took place a month ago and PM had records of your request. Therefore no charges.

Re: Trouble transferring number

HALIMACS — Sun, 20 Aug 2023 23:16:37 GMT

@Bob25

Does your device, by any chance, have dual SIM capability, and did you have both the Rogers and the Public Mobile Sim card in for the last while ?

Re: Trouble transferring number

Bob25 — Sun, 20 Aug 2023 23:30:01 GMT

Everything seems to be getting resolved now. On phone with Rogers to approve the port and then things should go back to normal. Thanks everyone for the help!