topic Re: Trouble transferring number in Get Support

Trouble transferring number

chemicalidol — Sun, 20 Aug 2023 20:41:48 GMT

It's been five days and I can't seem to complete my phone number transfer. Can someone please help me with this.

Re: Trouble transferring number

Chalupa_Batman — Sun, 20 Aug 2023 20:43:47 GMT

Are you porting from another provider?

Re: Trouble transferring number

chemicalidol — Sun, 20 Aug 2023 20:51:14 GMT

Thank you both. Transferring from virgin mobile monthly contract

Re: Trouble transferring number

Chalupa_Batman — Sun, 20 Aug 2023 20:53:57 GMT

Hi @chemicalidol So, you fill out the info to port over your number from VM? Did you get a text message from them asking permission to port? Did you say YES?

Re: Trouble transferring number

chemicalidol — Sun, 20 Aug 2023 20:58:11 GMT

Yes to all this. But I got a text after this with a phone number and dialled the number. Was told there was no active transfer request. Don't know how to complete (or restart) the transfer.

Re: Trouble transferring number

Handy1 — Sun, 20 Aug 2023 21:03:08 GMT

@chemicalidol There’s a number for live support and can give you status update on the port or re trigger it if needed . Will send you private message

Adding if your have a temp PM phone number your bell account needs be active . In your my account you can transfer the number on profile page . Noticed transfer number under first red circle in pic . @chemicalidol

Change # on profile tabs

Re: Trouble transferring number

BKNS27 — Sun, 20 Aug 2023 21:02:27 GMT

@chemicalidol

Common mistake by new members not replying to the text with YES from their previous carrier with the old SIM in the phone. There is also a 90 minute window to reply.

This is a critical step in completing the porting of your old number to prevent illegal SIM swapping.

If you missed this step, you need to contact a CS_Agent to restart the porting process but keep the old SIM in your phone to reply. But reboot your phone first by powering off then back on and see if that works.

If you replied then there could be a provisional issue with the SIM so contact a CS_Agent to reset your SIM.

An agent can be contacted at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437