topic Re: Usage History Download in Get Support

Usage History Download

Lens20 — Thu, 08 Jun 2023 21:54:09 GMT

The usage history download only provides a few days of history. I want to download 90 days. It's broken. The old website provided a download of 90 days.

Re: Usage History Download

pmbc — Thu, 08 Jun 2023 22:01:06 GMT

You're right the download doesn't show the same as what's on screen.

Report it to CS Agent so the dev team can hopefully fix this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Usage History Download

HALIMACS — Thu, 08 Jun 2023 23:47:24 GMT

@Lens20 wrote:
The usage history download only provides a few days of history. I want to download 90 days. It's broken. The old website provided a download of 90 days.

@Lens20

When I log in using a desktop/laptop, and go under Usage History, when I click "filter", it gives me the option to go back 90 days.

I scrolled through the numbers at the bottom, and it does go back that far.

Re: Usage History Download

softech — Thu, 08 Jun 2023 23:56:27 GMT

@Lens20 Yes, the usage history page itself works. The download of the full usage not. Right now, it is only downloading 3 days or so usage, and it has no relationship with the filter you set

PM is aware of the issue (I tagged Community manager as well as CS agent in one of the posts before), just not sure when will they have it fixed

https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-concerns-glitches-or-bugs/m-p/991452#M60783

Re: Usage History Download

John-Q-Public — Sun, 20 Aug 2023 20:14:43 GMT

For cryin' out loud, PM, how hard can this be??

PLEASE, fix the usage download! It's ridiculous how long this, and other issues, take to fix!

(P.S.: I have been in IT for four decades, and am knowledgeable in programming and websites.)