topic Re: Joining public in Get Support

Joining public

Brushett — Sun, 20 Aug 2023 18:51:02 GMT

Hi everyone, my friend who is joining public is not receiving there final text to confirm there identity and complete the process

Re: Joining public

Chalupa_Batman — Sun, 20 Aug 2023 18:54:02 GMT

Hi @Brushett Are they porting from another service provider?

Re: Joining public

Handy1 — Sun, 20 Aug 2023 18:54:24 GMT

@Brushett Try tapping resend code a few times or if there’s an option that says didn’t get code tap it and you should then be presented with option to send code to email instead . You can also try the reset password option too . And try on the app instead of website . If issues or persists please submit ticket with support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Joining public

softech — Sun, 20 Aug 2023 18:53:57 GMT

@Brushett ask your friend to put the sim in a phone and see if it connects

And try make outgoing calls and check if incoming calls work

if not, message support for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Joining public

JRod — Sun, 20 Aug 2023 18:54:43 GMT

Hello! @Brushett

Are you referring to the two factor authentication? What step are they on of the signup process?

Are they porting a number or getting a new one from public mobile?

Have they already paid for the subscription?

Are they using the app to signup or the desktop site? If the desktop site please have them try it on the app.

Re: Joining public

Brushett — Sun, 20 Aug 2023 19:06:46 GMT

Yes from bell, will they need to unlock?

Re: Joining public

Chalupa_Batman — Sun, 20 Aug 2023 19:59:15 GMT

Hi @Brushett

So, if you're porting your number from another provider, once you initiate the port on the Public Mobile side, you will receive a text from Bell asking permission to port the number. You must say yes. But I take it a step further by watching and making sure the Bell name is removed from the top of your phone and then test make a call. If the call fails, you know the port worked. Did you get a text from Bell?