topic Re: US Addon Bundle Missing from Menu in Get Support

US Addon Bundle Missing from Menu

yyzr — Tue, 04 Jan 2022 20:20:55 GMT

Hey,

Trying to purchase the $20 US Roaming bundle but it isn't showing up in the options. Anyone know how to add it in there? Thanks a lot.

Re: US Addon Bundle Missing from Menu

JDT — Thu, 18 Jan 2018 15:07:38 GMT

Do you mean the talk + text + 250MB data for 10 days? It shows up as available in my self-serve.

Re: US Addon Bundle Missing from Menu

yyzr — Thu, 18 Jan 2018 15:08:43 GMT

Yeah. It isn't showing up in mine. Only bundle that is showing up is Talk+text for $15

Re: US Addon Bundle Missing from Menu

closng — Thu, 18 Jan 2018 15:23:30 GMT

Hi @yyzr,

The add-on shows up properly for me as well.

Have you purchased this add-on previously and used up the full 10 days already? That could be the reason why it is gone from your options.

Could you try dialing 611 (or 1-855-4PUBLIC if outside of Canada) to see if you are able to purchase the add-on over the phone?

If the above does not work, I would send a message to the Moderators for help, using the below link (be sure to include your account number, phone number, e-mail, and pin):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Addon Bundle Missing from Menu

Dan — Thu, 18 Jan 2018 15:25:28 GMT

Which plan do you have? Does your plan have data?

Are you sure you didn't buy it already? Which Add-ons are shown under My Add-ons on the Plan and Add-ons page?

Add-ons either don't appear for buying because your plan does not support them (such as you can't buy Talk add-on if your plan has no Talk feature) or because you've already bought that add-on.

Re: US Addon Bundle Missing from Menu

Anonymous — Thu, 18 Jan 2018 17:07:53 GMT

first you have to go to your account to you sign in

on top of my account not on community
and your first page you see

my Data & Add-Ons and Click on Purchase Add-ons

and choice what do you like to add on your account it's too easy

good luck

Re: US Addon Bundle Missing from Menu

NDesai — Thu, 18 Jan 2018 18:47:00 GMT

Looks like you purchased this add-on less than 10 days ago. It will show up again once 10 days period expires.