topic Re: number cannot be ported, is a refund possible? in Get Support

number cannot be ported, is a refund possible?

spoosh1 — Sun, 20 Aug 2023 16:05:25 GMT

my number cannot be ported:

in this scenario can get a refund on a new activation?

Re: number cannot be ported, is a refund possible?

JRod — Sun, 20 Aug 2023 16:08:39 GMT

I am sorry to hear that you’ve encountered an error with the porting process. With Public Mobile being pre-paid there often is no refunds but please reach out to customer service and they might be able to help you out.

The below link will allow you to private message a customer support agent directly in order to get support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in.

Re: number cannot be ported, is a refund possible?

Handy1 — Sun, 20 Aug 2023 16:09:03 GMT

@spoosh1 You would have to ask support for that if it’s possible

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: number cannot be ported, is a refund possible?

Handy1 — Sun, 20 Aug 2023 16:11:00 GMT

@spoosh1 One other thing are you trying to port number from Koodo pre paid by any chance ? If that’s the case you need to create account with temp PM phone number then get support to port number for you

Re: number cannot be ported, is a refund possible?

Chalupa_Batman — Sun, 20 Aug 2023 16:16:50 GMT

Try this link to confirm.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: number cannot be ported, is a refund possible?

spoosh1 — Sun, 20 Aug 2023 16:21:00 GMT

I am porting from bell

Re: number cannot be ported, is a refund possible?

spoosh1 — Sun, 20 Aug 2023 16:21:24 GMT

number is not eligible.

Re: number cannot be ported, is a refund possible?

Chalupa_Batman — Sun, 20 Aug 2023 16:25:59 GMT

Then sadly you may be SOL. There may also be an underlined issue. Are you over due on your Bell account? You may wish to contact Bell to find out why you're unable to port. I'd find out from them first and report back to us.

Re: number cannot be ported, is a refund possible?

Handy1 — Sun, 20 Aug 2023 16:24:13 GMT

@spoosh1 Bell shouldn’t be an issue is the bell account still active ? It needs to be if it is please use one of the provided links to support to help .

Re: number cannot be ported, is a refund possible?

spoosh1 — Sun, 20 Aug 2023 16:25:13 GMT

the bell account is active, and i have authorization on the account from my organization to port the number.

Re: number cannot be ported, is a refund possible?

Handy1 — Sun, 20 Aug 2023 16:26:19 GMT

@spoosh1 There’s a number for live support to help give status update and re trigger the port request will send it to you private message .

Re: number cannot be ported, is a refund possible?

Chalupa_Batman — Sun, 20 Aug 2023 16:27:11 GMT

There's your answer right there. It's an "Organization" phone. Therefore they are not portable. You may have permission which is fine and dandy but you need to provide that copy to Bell and speak to someone personally to make sure the non port clause is lifted off the number.

Re: number cannot be ported, is a refund possible?

Chalupa_Batman — Sun, 20 Aug 2023 16:30:00 GMT

Just to let you know @Handy1 that won't help. Bell has frozen the number from being ported because it's a company phone. Bell has to remove the freeze first before PM can port it over. Even the port people won't be able to do anything. I am speaking from experience. I tried to help a co worker port from Bell over to PM. PM couldn't do it because the number is an "Organization" number and there's a freeze on porting. We had to get a letter from our company allowing the release of this number. Bell had to physically go in and remove the freeze.

Re: number cannot be ported, is a refund possible?

Handy1 — Sun, 20 Aug 2023 16:31:08 GMT

@Chalupa_Batman Yes Ty I missed that part

Re: number cannot be ported, is a refund possible?

dust2dust — Sun, 20 Aug 2023 16:38:05 GMT

@spoosh1 wrote:
number is not eligible.

This is the crux of the problem. Some numbers simply can not be ported. No amount of permissions and authorizations will change that.

Re: number cannot be ported, is a refund possible?

spoosh1 — Sun, 20 Aug 2023 16:39:23 GMT

number was able to be ported thanks to @Handy1 . i had auth on the number

Re: number cannot be ported, is a refund possible?

dust2dust — Sun, 20 Aug 2023 16:41:41 GMT

Wait, you replied to a response from user KennethJAdams about the koodo number check and said it was not eligible. So which is it? Have you now been able to port?

Re: number cannot be ported, is a refund possible?

computergeek541 — Sun, 20 Aug 2023 17:20:25 GMT

@dust2dust wrote:
Wait, you replied to a response from user KennethJAdams about the koodo number check and said it was not eligible. So which is it? Have you now been able to port?

I'm also confused because the porting department isnn't suppsoed to open new port requests. The only thing that I can think is that the OP might have already submitted a porting request and that the screenshot int he first post might be from the customers trying to perform the proting a second time from Self Serve.

Re: number cannot be ported, is a refund possible?

spoosh1 — Sun, 20 Aug 2023 17:21:45 GMT

@dust2dust @MetaMorpheusMob @Handy1 @Chalupa_Batman after calling the porting department I was able to get the number to port, I had authorization, I do not know why it says ineligible. I have talked to support in our organization and our bell representative and both have said I can port the number before.

I did run into an eSIM issue where it would not install. I provided IMEI2 rather than IMEI which I though would work but failed, buying a new eSIM with an updated IMEI (not IMEI2) worked.

Re: number cannot be ported, is a refund possible?

dust2dust — Sun, 20 Aug 2023 17:23:54 GMT

So the Koodo check said ineligible but you have now successfully ported and incoming calls are working on the new esim?