topic Inresolved Payment Issue? in Get Support

Inresolved Payment Issue?

MandyC1179 — Sun, 20 Aug 2023 16:19:49 GMT

Hi Guys,

I just resolved a text that my account is placed on hold due to an unresolved issue with my payments but my subscription is showing registered until next month and my payment history is showing successful? I am receiving & sending texts fine so I’m a little confused regarding the text?

Re: Inresolved Payment Issue?

Handy1 — Sun, 20 Aug 2023 16:21:52 GMT

@MandyC1179 If today is your renewal day and your services still work you can safely ignore this error message . Otherwise you can contact support for an explanation why this is

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Inresolved Payment Issue?

JRod — Sun, 20 Aug 2023 16:22:45 GMT

@MandyC1179

At times I have heard of texts being sent in error. Since your account shows otherwise and your service is working I would say you can just ignore those texts.

Re: Inresolved Payment Issue?

Dunkman — Sun, 20 Aug 2023 16:25:35 GMT

@MandyC1179

Known glitch text. If your service is working, ignore the text. I got a similar text from Public mobile a couple of weeks ago. Public mobile is aware of the issue.

There is really no need to contact customer service agent.