topic Re: Cannot connect to 5G network in Get Support

Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:24:49 GMT

Subcribed to 5G speed plan and using samsung Z fold 3 but cannot connect to 5G network. Can only get 4G+ at the most, frequently get H connection. And help?im in GTA

Re: Cannot connect to 5G network

Chalupa_Batman — Sat, 19 Aug 2023 22:26:44 GMT

Sounds like you need to do a network reset.

Go into your Android settings and find the network settings and reset them and reboot. See if that works. If not, go into your network settings and remove Automatic and pick Public Mobile. Reboot. See if that works.

Re: Cannot connect to 5G network

hTideGnow — Sat, 19 Aug 2023 22:28:45 GMT

HI @eviljan

Try reset all networks

and 4G+ should give you a speed over 100Mbps, speed test and see how fast it is

And test in different area and maybe you see 5G. Not all area has good 5G yet.

Re: Cannot connect to 5G network

hairbag1 — Sat, 19 Aug 2023 22:33:49 GMT

@eviljan

when you're on a 5G plan, even if you're connected to 4G network, you will have a speed higher than the capped speed of 100Mbps on a 4G speed plan.

ed..sp

Re: Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:34:45 GMT

that's impossible to connect to 4G network and get the speed over 100Mbps

Re: Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:36:08 GMT

yes, got 5G connection with other service provider on the same phone. with 5G on other providers, i got upto 750Mbps

Re: Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:37:57 GMT

checked the coverage map published by publicmobile, I'm in the 5G coverage 😄

Re: Cannot connect to 5G network

hTideGnow — Sat, 19 Aug 2023 22:38:35 GMT

hi @eviljan

what speed you are getting now with 4G+ showing?

Re: Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:38:51 GMT

done all of that already. I'm a CTO kinda guy. may need to switch carrier then 😄

Re: Cannot connect to 5G network

hTideGnow — Sat, 19 Aug 2023 22:41:25 GMT

@eviljan wrote:
done all of that already. I'm a CTO kinda guy. may need to switch carrier then 😄

HI @eviljan

before you switch, submit a ticket with PM agent, maybe they can refresh you account once more and can fix the problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And you already did Refresh all networks?

and your phone is a Canadian model and not US or overseas? some non Canadian model lacks some 5G bands we use here with PM

Re: Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:42:57 GMT

93 Mbps by fast.com

Re: Cannot connect to 5G network

DennyCrane — Sat, 19 Aug 2023 22:43:09 GMT

@eviljan Not at all impossible. The 4G network is not limited to 100Mbps (it can achieve far greater speeds), it's just Public Mobile who limits speed on their 4G plan to 100Mbps.

All plans can access all networks with a compatible device. E.g. a 3G plan can still access the 4G and 5G networks. In the context of PM's marketing, 3G, 4G, and 5G are just the speeds they allow (3Mbps, 100Mbps, and 250Mbps respectively); it has nothing to do with what network you can connect to.

Here's an example where I connected my phone to the 4G network and achieved speeds of 244Mbps. I'm on a 5G plan, but I don't need to be connected to the 5G network to achieve those speeds.

Re: Cannot connect to 5G network

hTideGnow — Sat, 19 Aug 2023 22:44:38 GMT

HI @eviljan

you got close to the top 4G speed, not very bad

but you tested the phone in different area and never sees 5G?

But please take my advise to submit a ticket with agent, maybe they can refresh your account and make it happens

Re: Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:45:15 GMT

yup i got 93 Mbps by fast.com when my phone showing 4G+

Re: Cannot connect to 5G network

eviljan — Sat, 19 Aug 2023 22:48:08 GMT

never see the 5G tho. tried to submit a ticket but always got 404 page lol

Re: Cannot connect to 5G network

eviljan — Sun, 20 Aug 2023 00:47:21 GMT

yes got yr pm, thanks

Re: Cannot connect to 5G network

eviljan — Sun, 20 Aug 2023 03:04:54 GMT

here are my 5G bands

5G FDD Sub6N1(2100), N3(1800), N5(850), N7(2600), N8(900), N20(800), N28(700), N66(AWS-3)
5G TDD Sub6N38(2600), N40(2300), N41(2500), N77(3700), N78(3500)

and according to this link, my phone should be working with either n78 or n66

https://en.wikipedia.org/wiki/Telus_Mobility

Re: Cannot connect to 5G network

softech — Sun, 20 Aug 2023 03:12:34 GMT

@eviljan yes, PM uses n66 and n78

you tried Reset All Networks

did you test your phone in different part of the GTA and see if it connects to 5G or at least perform speed test in different area

And is you got your phine in Canada?

Re: Cannot connect to 5G network

sheytoon — Sun, 20 Aug 2023 14:11:42 GMT

It's very much possible to get above 100 Mbps on 4G...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Throttled-LTE-speed-on-an-LTE-plan/m-p/612868#M438371

Re: Cannot connect to 5G network

eviljan — Sun, 20 Aug 2023 14:18:00 GMT

did phone software upgrade etc. still not working. I got my phone in Asia